Collection agent - Bilingual English speaking (Hybrid role - work from the office required 2 days per week)

Company description

Alterfina is an alternative financing company. Our mission is to offer credit solutions tailored to our customers' needs, placing them at the heart of our services to promote their peace of mind.

With respect. Simply. Effectively.

Our vision is to offer tomorrow's financial solutions today, with the aim of being the preferred alternative for personal financing and helping our customers adopt healthy financial habits.

To achieve our mission and vision, we rely on 5 core values to guide our actions and behavior : respect, integrity, caring, innovation and excellence.

Job purpose

The Collections Officer's main responsibilities are to support the company in various tasks related to the processing of delinquent accounts.

The incumbent will communicate with delinquent payers to negotiate payment arrangements, and inform payers of the consequences of non-payment.

Duties and responsibilities

• Analyze and negotiate customer accounts in order to provide the best solutions to regularize their accounts and / or minimize our losses;
• Take incoming and outgoing customer calls;
• Answer customer questions and document all information relevant to the case;
• Use various communication channels (call, e-mail) to deal with customers with overdue payments and overdue accounts;
• Locate the customer using different tracking tools;
• Determine the most appropriate repayment plan based on the customer's ability to pay;
• Support preparation of legal documents;
• Manage your work inventory and prioritize the files you need to work on;
• Listen actively and determine the action to be taken;
• Protect the company's interests by ensuring compliance with established policies, standards and procedures;
• Meet productivity and quality standards;
• Carry out any other tasks assigned by the immediate superior or related to the position.

What we offer

• Be part of a growing organization that is also a leader in its market segment.
• Have a tangible impact on the company's growth and success.
• Work in a dynamic, innovative environment offering excellent opportunities for ongoing training, professional development and career advancement.
• Work in an environment that encourages your autonomy.
• Work in an organization where work-life balance is a priority.
• Free 24 / 7 access to an online doctor.
• Working in a diversified company where the challenges are varied : you'll never get bored!

Would you like to take up this challenge and contribute to our growth plans? Apply now and join a team that values your expertise and ideas!

We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

Knowledge and skills required

• DES combined with knowledge and understanding of the financial world (credit history) or any other relevant financing-related training;
• 1 to 3 years' experience in a similar role, enabling rapid familiarization with collections; (a strong asset)
• Ability to write communications to partners and make calculations related to the types of requests;
• Strong analytical skills and understanding of credit risks;
• Ability to multi-task (phone calls, emails, audits);
• Excellent priority management skills;
• Recognized for your initiative, resourcefulness and diplomacy;
• Recognized for your positive attitude and ideas for improvement;
• Ability to adapt quickly and easily;
• Sense of customer service;
• Ability to quickly establish a climate of trust with customers;
• Good negotiation skills (customers and third parties);
• Known as a team player;
• Ability to develop and maintain good interpersonal relations;
• Excellent technological skills.
• Bilingualism, both spoken and written.
5 days ago