Account Manager

Description

Duties and Responsibilities

Accounts / Client Relationship

• Acts as the key point of contact for owned client relationships and have a strong understanding of their brand and market sector.
• Strategically plan and manage your client portfolio, leveraging resources from the strategy, media and analytics teams when required to add value to the relationship.
• Looks for opportunities to cross-sell / up-sell Noise services to increase revenue streams for the business and seeks opportunities to strengthen our relationship with clients.
• Receives, qualifies, and responds to client briefs, developing approach plans, cost estimates and Scopes of Work.
• Maintains and builds the client relationship, establishing trust and respect with client partners.
• Champions the client to internal teams, and Noise to client teams.
• Documents all client and partner agency interactions and records all information needed to manage client relationships.
• Coordinates and leads status meetings with clients and agency partners during projects and communicates progress and deadlines to clients on a regular basis.
• Present work to client throughout the delivery process and articulate rationale and strategy against the goals set out.
• Anticipates client issues before they arise and communicates solutions that address or escalate issues.
• Resolves client and partner agency execution questions / problems
• Drives development of and assists in executing account plans.
• Contributes insights into current strategy, media plans, and consumer and channel trends to agency and clients.
• Champions the quality and accuracy of all agency outputs to client by reviewing and auditing major client deliverables, checking for brand consistency and overall quality.
• Continuously engages the client and stakeholders to ensure Noise is delivering the value expected of each engagement.

Project Management

• Performs risk analysis, develop contingency plans and gather data from teams to proactively raise prioritization and scheduling trade-off decisions.
• Works with internal teams to manage deliverables through each stage of work.
• Collaborates with all internal departments on key projects and processes.
• Creates and maintains project schedules, internal and external status reports, risk and issue logs.
• Create, manage and own the project folder structure, as well as all project documentation.
• Support the client services team to continually improve and document processes.
• Forecasts project resource requirements.
• Manages internal communication of project deliverables and status.
• Cultivates positive habits with team members to improve communication and ownership.
• Tracks and reports project burn-rate, % complete and perceived complete reports.

Finance / Administration

• Posts all major expenses to be reimbursed by Noise to Intacct.
• Populates and maintains BCR sheet for GAD.
• Ensuring client budgets and forecasting is updated on a weekly basis.
• Enters all project hours into the appropriate docket timesheet, including notes and ensures timesheets are submitted by end-of-day Friday.
• Strong business acumen, able to spot ways in which to increase efficiency and profitability.

LI-GL1

Skills : Contract Type :

Contract Type : Permanent

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.

We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.