Business Analyst, Servicenow, Scotiabank

Requisition ID : 198371

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are the Service Management Technology (SMT) team under Global Enterprise Technology (GET). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank's tracking of incident / problem / change management;

service requests; asset management & configuration management etc.

Reporting to the Senior Manager, you are responsible for the requirements gathering, including workshops with business clients, process teams and other related support teams, the liaison between business and the development teams, the creation of test plan, test strategy, manual testing and automation testing.

An active collaborator on the Agile project team, you are responsible for driving the full software development lifecycle (SDLC) from the beginning to the completion of the projects, also you will follow up with the troubleshooting of any production issues reported and fix if required, any further enhancements and ensure working products are delivered with quality.

Is this role right for you? In this role you will :

• Must be able to work on 4 6 initiatives at the same time, some are complex projects.
• Typical assignments include leading the workshops to gather requirements for BAU releases and projects, liaising between clients and technical resources.
• Participate in intake triage and Release / Change management activities.
• Participate in functional (SIT) test cycle, including test cases creation, test execution and defects tracking, manage UAT cycle of releases and obtain UAT sign off
• Participate ServiceNow version upgrade and quarterly patches.
• Participate in the test automation scripts creation and execution.
• Share the responsibility of BA and QA process / procedure continuously improvement with management.
• Participate with Production incident analysis and troubleshooting from Requirements perspective.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :

• You have at least 2+ years of hands-on technical working experience as a Business Analyst.
• You have at least 2+ years of hands-on technical working experience as a QA Analyst performing manual testing on ServiceNow application(s).
• You have at least 2+ years hands-on technical working experience on ServiceNow Applications e.g. Incident, Problem, Change, Service Request, Hardware Asset Management9HAM);

Configuration Management Database (CMDB); Software Asset Management (SAM) and Knowledge Management, Common Service Data Model (CSDM).

• You have in-depth knowledge of ITIL foundation and IT Service Management
• You possess project management knowledge to work with large & complex project teams.
• You have strong communication skills (verbal / written / presentation) skills.
• You can demonstrate strong problem solving and negotiation skills.
• You can demonstrate the ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.
• You have a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
• ServiceNow System Administrator (CSA) certificate.
• ITIL V4 Foundation certificate.
• Experience working in cross functional team implementing agile / lean practices.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition : Hybrid

LI-Hybrid

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.