Service Availability Reps Unilingual - London 52864

Are you looking to gain experience within a top 5 bank? Do you have exceptional customer service skills? If so, this would be a great opportunity for you!

Our client, a top 5 bank, is looking for a Bilingual Service Availability Representative for a 24 months contract.

There is a high chance this contract will extend and convert to permanent opportunity.

Pay rate : $21.50 / Hour

Shift schedule : Rotational shift : Changes every 2 weeks 24X7X365

Need to be able to work all 3 shifts

Advantages

• Gain experience with a top 5 bank
• Long term role with a great team
• Hybrid role
• Competitive wages
• Potential for contract extension

Responsibilities

1) Respond to a variety of inbound colleague calls / emails

2) Ensure accurate and detailed problem documentation / ticketing

3) Provide timely escalation and follow-up with support groups and colleagues

4) Identify and escalate wide-impact or potential wide-impacting outages

4) Identify trends and opportunities for improvement as well as provide ongoing feedback

5) Build ongoing support proficiency for other skills and applications

Qualifications

• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education troubleshooting exp

Ability to type at least 30 words per minute

General knowledge and understanding of PC hardware and components.

NICE TO HAVE :

Experience with ticketing systems is an asset

Technical degree and / or IT Certification preferred.

Summary

Interested in the position in London? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.