Supervisor Of Community Outreach Advocacy Resource Team

JOB TITLE MANAGER OF COAR (COMMUNITY OUTREACH ADVOCACY RESOURCE)

NATIONAL OCCUPATION CODE 40030

POSITION TYPE TERM (1 YEAR)

KEY RESPONSIBILITIES :

• Provide leadership, mentorship, and support to COAR Team Members.
• Assist the COAR Manager in developing and instituting Case Management policies and procedures.
• Assist the COAR Manager in conducting annual performance reviews of COAR Team Members.
• Incorporate a supportive and positive teamwork mindset in execution of work for COAR Team Members.
• Represent the DCSP on committees with external partners and stakeholders, as assigned.
• Represent the COAR Team in internal DCSP meetings as required.
• Conduct weekly case management meetings with COAR Team Members.
• Submit a regular report to the COAR Manager regarding operational and staff issues and program metrics.
• Oversee Payworks profiles for COAR Team Members.
• Create case files and facilitate appropriate assignment of participants to COAR Team Members.
• Assist the COAR Manager in identifying operational requirements on an annual basis.
• Assist the COAR Manager in ensuring statistics are accurately compiled by staff and submitted on a timely basis.
• Oversee a reasonable caseload of DCSP participants. A reasonable caseload will be determined jointly by the COAR Supervisor and COAR Manager.
• Documenting and reporting all staff related personnel issues to the COAR Manager.
• Assist with HR functions as they pertain to recruiting, interviewing, and onboarding for DCSP.
• Additional duties may be assigned by the Manager of COAR and / or the Director of Operations as required.

QUALIFICATIONS :

• Post-secondary educational background in Social Services or related discipline an asset; a combination of education and experience is also considered.
• Experience in Crisis Counseling and Outreach is considered an asset.
• Proven experience with direct engagement with the vulnerable sector.
• Proven experience in Case Management.
• Knowledge and understanding about harm reduction frameworks.
• A desire and passion to work with a multi-barrier and underserved population.
• Excellent interpersonal, team building, problem solving, advocacy, and communication skills.
• Understanding of issues related to mental health / care systems and needs.
• Knowledge of community development and outreach.
• Understand the importance of trauma-informed and culturally appropriate bases for care.
• Ability to work independently as well as part of a team.
• Detail oriented with strong organizational skills.
• Ability to use sound judgment while working under demanding conditions and circumstances.
• Strong computer skills and knowledgeable with Excel, Word, Outlook, Internet, etc.
• Ability to perform physical duties (including but not limited to standing and being on foot for a period of time; routinely lifting, carrying and moving materials up to 15 lbs)
• Certification in First Aid, Mental Health First Aid, ASIST, and / or NVCI is an asset.
• Must be available to work days.
• This role is subject to a Criminal Record Check, including Vulnerable
• Sector Search, and a Child Abuse Registry Check, to be produced prior to commencing employment.
30+ days ago