Manager, Practice Operations

Job Description

Job Description

Position Overview :

The Manager, Practice Operations is a pivotal role within our wealth management practice, responsible for overseeing the day-to-day operations and managing our dynamic team.

The primary objective of this role is to ensure a world-class client experience, maintain the highest service standards in the industry, and support the Principal Advisor in driving the practice’s growth and success.

This individual will be integral in managing the Practice Support team in partnership with the Principal Advisor. They will also play a crucial role in managing the recruitment, onboarding, and support environment for new and experienced Advisor recruits to our Division business.

The Manager, Practice Operations will work closely with the Principal Advisor to implement business strategies, enhance operational efficiency, and support the growth of our Division business.

Key Responsibilities :

• Team Management : Lead, mentor, and manage the Practice Support team, ensuring high performance, professional growth, and alignment with the practice’s goals.
• Client Experience : Uphold and elevate the client experience, ensuring service standards are the highest in the country.

Proactively reach out to clients to measure their experience and address any concerns.

Business Development : Working with Principal Advisor & Associate Advisor team to deliver seminars as needed (in partnership with other Advisors) based on targeted sales concepts.

Providing seminar support (advertising, venue, equipment, attendance record, surveys, prospect follow-up, PPT presentation content & design etc.)

• Operational Efficiency : Continuously seek opportunities to improve operational processes, increase efficiency, and reduce the time burden on the Principal Advisor and Business Development Associates.
• Standard Operating Procedures (SOP) Manual : Develop, document, and maintain a comprehensive SOP manual for the practice.

Ensure that all key processes are standardized, documented, and communicated effectively to the team.

• Business Priorities Communication : Act as the communication bridge between the Principal Advisor, the Practice Support team and Division Consultants, ensuring that priorities are clearly understood and executed.
• Client Relationship Management : Build and maintain strong relationships with clients, acting as an extension of the Principal Advisor.

Assist in planning and executing client appreciation and recognition events.

Performance Management : Oversee the hiring, performance management, and professional development of the practice’s support team members.

Lead daily huddle with Practice Support team. 1-1s with team members as required to troubleshoot / brainstorm / upskill as needed.

Quarterly Reviews with Team members with Annual reviews being held in conjunction with Principal Advisor.

Recruitment & Onboarding : Manage the recruitment, onboarding, and support processes for new and experienced Advisor recruits to our Division business.

This includes setting up meetings for the Principal Advisor, hosting information sessions, setting up interviews, and managing all aspects of the recruitment process.

Strategic Planning : Collaborate with the Principal Advisor on the implementation of strategic initiatives, as well as contributing insights and recommendations to enhance the practice’s overall effectiveness.

Plan and prepare data and PPT’s for quarterly strategic meetings (business metrics, progress towards annual goals, best practices, team initiatives etc.)

• Problem Solving : Anticipate potential operational challenges, handling some client concern resolutions and proactively develop solutions to address them and minimize future reoccurrences.
• Client and Team Events : Plan and coordinate events in partnership with the Manager, Client Experience that recognize and appreciate clients and team members, fostering a positive and engaged work environment.

Qualifications :

• Experience : 2+ years of experience in a similar role, preferably within the financial services or wealth management industry.
• Leadership : Proven track record of leading and managing teams, with a focus on professional growth and operational excellence.
• Client-Centric : Strong client service orientation with a commitment to delivering a world-class client experience.
• Organizational Skills : Exceptional organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Communication : Excellent verbal and written communication skills, with the ability to effectively convey business priorities and expectations.
• Problem-Solving : Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing operational challenges.
• Technology : Proficient in using Salesforce, Microsoft Suite with emphasis on Outlook, Excel, PowerPoint, Teams / Booking & Word.

Experience with Conquest, Connect Team, Meta Business Manager and CapIntel is an asset but not mandatory.

Perks and Benefits :

• Competitive salary within the $40,000 - $48,000 range.
• Three weeks of paid vacation annually.
• Opportunities for professional development and career growth. We want you to grow with us!
• Access to additional perks and incentives.

Application Process :

To apply for the Manager, Practice Operations position, please submit your resume and a cover letter to detailing your relevant experience and why you are the ideal candidate for this role.

• This job description aims to provide a comprehensive overview of the role and expectations. The Manager, Practice Operations, will play a crucial role in ensuring the success of our wealth management practice, contributing to an exceptional client experience, and supporting the growth of our Division business.
1 day ago