Here is what a typical day looks like
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries, striving for one touch resolution for the customers
- Optimize sales opportunities in each call, while prioritizing customers’ needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call, and customers priorities
The value you bring
- Level 1 General Insurance License, we will train and support if unlicensed
- Passionate about customer service
- 2-3 years in a sales or customer service
- Excellent phone etiquette
- Professional experience building rapport with customers
Preferred
- Call center experience
- Level 2 General Insurance License preferred
- Previous Insurance experience preferred
- Adept in retrieving customer data efficiently
- Recent post-secondary and or vocational training
Location : Victoria, BC
Hours : Full Time 37.5 hours / week between :
- Mon-Friday 7am-7pm PST
- Saturdays 9am-5pm PST
Salary Range : $45,000 - $67,000
Requisition : 80905
What if I don’t meet every requirement?
If you’re excited about the role but your experience doesn’t check every box we still encourage you to apply. You may be the right person for this role or we might have another that suits you even better!
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.
Health and Wellness
We take pride in providing programs that add value to our people’s lives after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do it’s engrained in our culture though the Western Financial Group Communities Foundation.
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