Bilingual Customer Service Representative

Job Description

Job Description

About Us :

Our leading manufacturer of Electric Vehicle Supply Equipment (EVSE) in Canada and the United States client is growing

Role Overview :

We're seeking a self-motivated, energetic, and team-oriented Bilingual Customer Tech Support Specialist. If you thrive on problem-solving and are eager to learn every day, this role is for you!

Primary Responsibilities :

• Respond to customer inquiries via phone, email, and our service desk ticketing system.
• Provide troubleshooting solutions for end-user clients.
• Act as the primary contact for administrative needs and inquiries from all levels of the organization.
• Coordinate with sales and accounting staff to ensure customer requests are fulfilled.
• Assist in daily office routines supporting warehouse functions and product shipments.
• Provide administrative support to Institutional Distribution VPs and their teams.
• Participate in special projects as assigned.

Qualifications :

• Post-secondary education (College diploma or University degree).
• Background in Physics, Engineering, or a related field is a plus.
• Minimum 2 years of experience in Customer Service or Technical Support.
• Proficient in MS Office Suite (including PowerPoint and Excel) and quick to learn new systems.
• Strong time management and organizational skills; able to multitask in a fast-paced environment with minimal supervision.
• Professional and diplomatic, with a proven ability to build relationships with internal and external partners.
• Highly motivated, detail-oriented, and eager to learn.
• Benefits :
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule : 8-hour shift

$45k after 3 months $50k

Note : This is an entry-level position.

If you're excited about joining a forward-thinking company and contributing to the future of electric vehicle technology, we’d love to hear from you! Apply today!

We thank all that apply. Only selected candidates will be contacted.

We are an Equal Opportunity Employer.

Express is a Full Service Human Resources Centre. If you do not possess the above skill set but would like to explore other opportunities we may have, please submit your resume specifying the career opportunities that would be of interest to you.

Company Description

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve.

We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community.

Together, we will find a career solution to meet your needs!

Company Description

Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve.

We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community.

Together, we will find a career solution to meet your needs!