Customer Service Representative
Watson, Manitoba
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve.
You’re empowered to make decisions. You control your future.
Job Description :
The Customer Service Representative is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
Confirms car rental information and updates CCC One with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.
Education and / or Experience Required
High School Diploma or GED (General Education Diploma)
Minimum : 1 year experience in a similar role such as administration assistant.
Preferred : 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills / Abilities
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
BACSR
Customer Service Representative, Bilingual
Our Bilingual Customer Service Representatives are the face and voice of CWB National leasing providing internal and external customers service and solutions. Collaborate with customer service team to deliver best in class service. Whether connecting over the phone, virtually 2D screen-to-screen or ...
Customer Service Representative Agent Work From Home - Remote Online Panelists
No customer service representative agent experience needed. Customer Service Representative Agent Work From Home - Remote Online Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible par...
Work-at-Home Customer Service Representative Job Openings (Full-Time)
MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing ...
Sales & Customer Service Representative
Financial Service Representative. Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction. Compassionate and operate with integrity on every sale – will care deeply for our customers!. Some experience in a customer-facing environment. ...
Customer service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
Entry Level Remote Customer Service Representative (Manitoba)
MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Compu...
Customer Service And Sales Support Representative
We are seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our team! As our Customer and Sales Support Representative, you will be responsible for providing top-notch customer service, resolving customer inquiries, and supporting our sales t...
Full-Time Remote Customer Service Representative (Manitoba)
We are looking for full-time customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE (MANITOBA). This position supports customer se...
Bilingual Customer Service Representative
We are currently seeking a highly motivated and bilingual (English/French) Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding customer service, handling incoming phone calls, dispatching vendors, and managing invoice review and approva...
Customer Service and Sales Representative - Entry Level
Client Focused Environment: Engage with clients to deliver exceptional service and meet their insurance needs. Deliver exceptional service by understanding client needs and offering tailored insurance solutions. Cultivate a culture of excellence, continuous improvement, and exceptional service. Comm...