Principal Product Manager, Ecosystems & Partnerships

Company Description

Who we are :

Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter.

Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.

Ignition also integrates with leading apps such as Gusto, QuickBooks Online, Xero and Zapier to automate workflows and free up valuable time.

Over 7,000 accounting and professional services businesses globally rely on Ignition to get paid faster for all of their work, run more efficiently, and become more profitable.

To date, Ignition has helped facilitate more than 1.5 million client engagements and over 8 million payment transactions.

Ignition has teams in Australia, Canada, New Zealand, the Philippines, US and the UK, with around 170 employees globally.

Company Values :

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location :

We are open to candidates based in Toronto, ON, Canada with full work rights. We offer a blend between remote working and in office working.

Job Description

About your team :

With our enhanced product vision to help customers get more value out of Ignition, we are doubling down on and evolving our integration strategy.

The team's mandate is to vet the various partners Ignition could work with and set them against a prioritization framework aimed at balancing value to our install base, new customers, and strategic brand presence.

The integration strategy will complement our product roadmap and become an essential component to accelerate our platform goals.

About the role :

We're looking for an experienced product leader to help guide our growing partner & ecosystem business who's passionate about solving customer problems, building world-class products, and driving growth.

You will work directly with the Product Group (Engineering, Product Management & Produce Design) and collaborate with key internal partners in Partnerships, Marketing, Customer Experience, Data, Finance and Sales.

As the Principal Product Manager, Ecosystem and Partnerships, you are a builder at heart. You enjoy and thrive on the big picture as well as getting stuck into the details.

You have a passion for building and fostering relationships - both internal and external - and you're obsessed about both customer and commercial outcomes.

You are not just focused on the why, but also how a product is built to deliver varied experiences at scale, focusing on expanding Ignition's partner integrations and helping the partnership team commercialise these partnerships.

You have proven technical proficiency, enjoy working on problems related to scaling, product design, and APIs, and can clearly communicate what the service does so that customers can easily and at scale integrate with it.

You are both strategically minded regarding the product roadmap, partner integrations, complementing and accelerating product-market fit, and the ecosystem working as a force multiplier for customer growth and retention.

What your day to day will look like :

• Provide product thought leadership in identifying critical customer requirements, understanding business goals, doing competitive analysis and defining the partner-integration roadmap and KPIs
• Define and build a vision for the next generation of Ignition's integrations for our core accountant and bookkeeper customers.
• Implement approaches to best accelerate our ecosystem-led growth (ELG) strategy and explore ways to attract and engage a broader set of professional service customers.

This includes drafting documents that work backwards from our customers (FAQ style) to describe key objectives, execution strategies, goals, and solutions

• Scope, pitch, and facilitate the building of functionality that spans Ignition's core product while considering the platform's future state and business development strategy.
• The role demands, seeing the big picture and identifying strategically meaningful problems, as well as the ability to investigate opportunities for significant product changes that are a business enabler and engagement driver.
• Collaborate with cross-functional partners in Product and the broader business to formulate, advocate for, and implement a comprehensive platform strategy.

This strategy will initially focus on Ignition's existing accounting professional business, with the intent to expand and replicate successful approaches for future growth in other professional services sectors.

• Engage and collaborate with leading SaaS vendors and platform developers within the industry to create and deliver an integrated, high-value experience within both our and our partners' ecosystems.
• Demonstrate customer obsession by being a champion for the user experience with deep customer empathy. Interact with and engage current customers to help validate and define the ecosystem's roadmap and workflow architecture.
• Effectively manage dependencies, priorities, and plans across different groups at Ignition toward consistent product delivery aligned with common goals
• Work closely with the Product Leadership Team, the VP of Partnerships and Ecosystem, the partnership team and cross-functionally with the global GTM teams to deliver on committed timelines and commercial KPIs.

Qualifications

What you need to succeed :

• Define Clear Integration Objectives : Set and align integration goals with overall product strategy and customer needs to improve user experience, expand functionality, and drive business growth.
• Conduct Market and Customer Research : Identify potential integration partners, assess capabilities, and evaluate market demand.

Analyze competitor integrations and industry trends to identify gaps and opportunities.

Prioritize Integration Use Cases : Focus on high-impact use cases that address critical user needs or unlock new revenue streams.

Consider business value, user experience impact, and technical feasibility.

Collaborate with Stakeholders : Work closely with partnerships, product development, engineering, sales, marketing, and customer support teams.

Engage stakeholders early to gather input, align expectations, and secure buy-in.

• Design for Scalability and Flexibility : Develop integration solutions that are scalable, flexible, and adaptable to evolving business requirements and technological advancements.
• Provide Documentation and Support : Create comprehensive documentation, tutorials, and developer resources to guide users through the integration process.

Offer responsive support through forums, knowledge bases, and dedicated support teams.

Monitor and Measure Performance : Use monitoring tools and analytics to track integration performance. Measure key metrics like uptime, latency, error rates, and user engagement to ensure reliability and identify areas for optimization.

The successful candidate :

• Is deeply driven by measurable customer impact
• Is an exceptional strategic thinker
• Possesses a growth Mindset who embraces change
• Is a bold thinker willing to take risk

Additional Information

Why join us :

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego.

Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer :

• Employee stock options from day one
• 20 days of accrued annual leave / vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

As we work towards pay transparency, your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Please consider applying, even if you don't tick all the boxes. Experience comes in many forms, and skills are transferable.

We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs.

For any questions, suggestions or required documents regarding accessibility in a different format, please contact redacted