Responsibilities
- Receive and respond to inquiries from Canadian business owners regarding operations issues including human resources, financing, taxation, regulations, and labour legislation.
- Keep up to date with pertinent legislation affecting small-medium enterprises with a particular emphasis on programs, resources, and tools available to businesses.
- Interact with government agencies on behalf of SMEs.
- Participate in innovative projects (i.e. webinars, YouTube recordings, ,etc.) with interdepartmental colleagues to further assist SMEs and develop new and pertinent tools for the community.
- Work in collaboration with the legislative, savings and sales teams.
- Perform other duties related to Business Resources internally and externally.
What makes a successful Bilingual Small Business Support Representative?
- Excellent interpersonal skills to project a positive and professional image of CFIB to internal and external contacts.
- A high degree of integrity, confidentiality and tact, and work with a high degree of accuracy.
- Fluent in English and French, both written and verbal are required.
- Work well interdependently in a collaborative environment with cross-functional colleagues.
- Proven customer service, problem-solving, writing, and multitasking skills.
- A strong understanding of Human Resources issues and legislation.
- Knowledge of government legislation and understanding of SME' current issues is an asset.
- Working knowledge of Microsoft tools.
- Professional, college or university degree (certificate, bachelor's degree) in a relevant field (for example : legal, human resources management, business administration,etc.).
- Minimum 1-2 years of relevant work experience.
- Availability to work between 8 am to 6 pm (EST)
What do we offer?
- Salary range starting at $50,000 / year
- Career advancement
- Flexibility
- Supportive leadership
- Training and development
- Benefits / Health and Wellness
Bilingual Small Business Support Representative
What makes a successful Bilingual Small Business Support Representative?. Keep up to date with pertinent legislation affecting small-medium enterprises with a particular emphasis on programs, resources, and tools available to businesses. Receive and respond to inquiries from Canadian business owners...
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