Delivery Program Manager

What you’ll do

Working in the Canadian Tire Technology Department, you will be a leader on the Solution Delivery Team responsible for implementing the Triangle Rewards Loyalty Platform for Canadian Tire, its partners, and customers.

The Delivery Program Manager will manage multiple programs or initiatives ensuring seamless coordination between various stakeholders within a collaborative Agile methodology.

Your primary focus will be on managing the end-to-end delivery process and driving timelines to achieve successful outcomes.

The role requires strong leadership, communication, and delivery management skills to drive collaboration and ensure the platform’s overall success.

In this role, you’ll :

Develop a comprehensive program plan that defines the program's objectives, scope, deliverables, timelines, and resource requirements

Identify and engage stakeholders, including executives, Business sponsors, and team members. Maintain regular communication to manage expectations, gather feedback, and ensure buy-in for each initiative

Establish program governance structures, including working committees or steering committees, to provide oversight and guidance

Coordinate and obtain resources across multiple squads from within and outside of the Loyalty Platform Team

Monitor the progress of team delivery, tracking key performance indicators (KPIs) and milestones

Oversee the management of changes in program scope, schedule, and budget

Facilitates, participates, and collaborates in cross functional Quarterly Planning events (PI Planning) sessions to raise milestones, issues, dependencies, etc.

Drive the decision-making process. Identify risks and develop mitigation strategies to ensure program success.

Provide post mortem / root cause analysis for significant issues

Provide a high level of relationship management, resolving conflicts and enabling discussions between stakeholders, management, co-workers and team members with varied interests

Foster a collaborative work environment by promoting effective communication and teamwork.

Continuously improve delivery processes by identifying areas for optimization and implementing best practices.

Facilitate the closure of the program upon successful completion

What you bring

Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent practical experience

Proven experience in a similar role, preferably in a technology-driven organization

Minimum of 7-10 years of experience managing medium to large sized ($2M-$10M) complex projects

Experience managing projects with multiple 3rd party vendors

Good understanding of SAFe

Experience with Scrum & Kaban and tools (e.g., JIRA, Confluence)

Demonstrated ability to successfully deliver complex projects within budget and timeline constraints

Excellent leadership skills with the ability to influence and motivate cross-functional teams

Exceptional communication skills, both written and verbal. Ability to effectively communicate technical concepts to non-technical stakeholders

Strong problem-solving and decision-making abilities. Ability to think critically and adapt to changing requirements

Experience with stakeholder management and conflict resolution

Experience communicating both business and technical concepts to various stakeholders

Agile certification or PMP is a plus

Knowledge of the Retail industry is an asset

Experience in Digital Loyalty solutions delivery is an asset

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.

Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

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