Account Manager

Job Description

The Company :

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future.

Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm : HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD.

Learn more at hexagon.com and follow us redacted

Purpose of Position :

To maintain and manage current clients for Hexagon's Mining division portfolio within the mining industry in the defined territory.

• Act as the central point of contact for Hexagon with defined client - Voice of Client internally and the Face of Hexagon externally
• Continually fostering the relationship and working directly with clients to help them succeed and receive the intended value in the solutions
• To achieve client satisfaction targets set on an annual and quarterly basis
• To develop and implement a client strategy for the territory in conjunction with the Sales and Service and Support teams
• To maintain and build strategic relationships with existing and potential clients and industry contacts
• Work with other team members to collaborate on sales to ensure the client is aware of all HxGN portfolio solutions

Major Areas of Responsibility :

• Work collaboratively with Sales and Marketing team members in the territory / region to execute the territory sales strategy and business plan
• Develop and implement client plans and strategies to continue growth of Hexagon's mining portfolio
• Pro-actively manage day to day relationship with clients to ensure HxGN is a trusted partner
• Responsible for direct sales (small product deals, expansions, upgrades, spare parts, annual maintenance, support contracts & service) to existing clients
• Responsible for the communication and coordination of client support and priorities and liaising with other departments in HxGN
• Provide technical advice to new and existing clients as required
• Point of escalation for the client on all issues
• Prepare client reports and forecasts as required on service, support and sales
• Present and demonstrate the mine solutions product range and associated benefits for clients
• Identify, foster and leverage relationships with internal stakeholders, clients and industry contacts supporting the attainment of the goals for the business
• Develop and maintain a deep understanding of the territory / region, industry, and client needs and requirements
• Liaise with Finance department for management of receivables
• Compliance with Hexagon's Workplace Health and Safety policies and procedures
• Other duties and responsibilities as required from time to time

Knowledge and Experience - Required :

• Bachelor's degree in Technology, Business, Engineering or equivalent - highly desirable
• 3 years mining industry experience or similar
• 3 years technical sales or similar
• Proven account and / or project management track record is essential
• Commercial experience dealing with technical products and solutions

Knowledge and Experience - Desired :

English is a pre-requisite; additional languages highly desirable

Travel :

Up to 50% travel within the defined territory. Other regional or international travel may be required occasionally.

Additional Information :

• Hybrid role with office locations available in Calgary or Vancouver
• Salary commensurate with experience and work location.

Benefits :

Hexagon is committed to helping our employees thrive as they balance their work and life. We offer competitive pay and incentive-based bonuses.

Our comprehensive benefits package includes medical, dental, vision, retirement savings with company matching, life insurance, disability, mental health support, and much more.

For your continued learning and professional development, we provide education assistance, funding for professional association memberships, mentorship programs, and access to tools and resources to move your career forward.

We maintain a positive and comfortable work environment, with employee-led social clubs, and flexible schedules. Some benefits offered are dependent if you are hired on as full-time, part-time, or temporary status.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.