DevOps Engineer (Network and Cloud Infrastructure)

Why you’ll love working here :

high-performance, people-focused culture

our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity / parental leave top of 26 weeks)

optional post-retirement health and dental benefits subsidized at 50%

yoga classes, meditation workshops, nutritional consultations, and wellness seminars

access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees

the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary :

The Corporate Solutions Group is seeking an experienced DevOps Engineer (Network & Cloud Infrastructure) to join our IT for Enterprise team on a full-time, permanent basis.

As a technical network infrastructure specialist, you will be responsible for maintaining, monitoring, and operating our network, datacenter infrastructure, and cloud environment.

You will collaborate with a team of engineers and analysts dedicated to improving systems and providing exceptional service to our internal stakeholders.

We value speed, high-quality results, innovation, and efficiency in our work.

What you will do :

Agile Scrum Practices

Actively engage in agile scrum practices, including daily standups, backlog refinement, sprint planning, and retrospectives.

Daily Operations

• Handle daily operations, incidents, and requests according to HOOPP's established processes.
• Focus on technical delivery and operational excellence in project initiatives.
• Assess, design, build, and support new features and enhancements.
• Adhere to change management, incident management, and other defined standards.
• Lead and support the resolution of complex production issues involving multiple systems and technologies.
• Develop and maintain service metrics dashboards for all systems and dependent components.
• Support and sustain continuous improvements in technology and processes.
• Regularly write and update internal knowledge base articles and participate in issue and team retrospectives.
• Stay current on new features and developments in the enterprise space.
• Collaborate with vendors and support the scheduling of upgrades.
• Work with Managed Services Providers to ensure uptime, product currency, and adherence to Service Level Objectives.
• Participate in the on-call and weekend rotation for after-hours support and incident management.

System Performance and Automation

• Improve system uptime and resiliency based on reported system performance data.
• Identify repetitive tasks and develop tools or processes for automation.
• Lead and contribute to design sessions and support the community of subject matter experts.
• Develop standards, patterns, and practices to enhance services and platforms.
• Demonstrate innovations and support knowledge-sharing across other IT Agile teams.

Collaboration and Improvement

• Collaborate with the Product Owner, architects, and Portfolio Lead to mature HOOPP's roadmaps, standards, and practices.
• Continuously improve the triage and escalation process for system availability.
• Maintain a security mindset to ensure HOOPP is protected, and risks are mitigated.
• Provide guidance and knowledge to team members to promote efficiency and productivity.
• Foster a safe, supportive, and participatory environment that cultivates mutual respect.

Our Technology Stack

• Multi-vendor Networking and Security Stack : Cisco Routing and Switching, DNA Center, Wi-Fi, Palo Alto Firewalls, F5, Splunk, SD-WAN, with a core focus on security.
• Cloud Platforms : Microsoft & AWS Cloud (IaaS).
• Cloud Networking : Azure Networking, AWS Networking, WAN Technologies, ExpressRoute, Direct Connect, Azure Virtual WAN, VPNs, Landing Zone, Service Endpoints.
• On-Premises Infrastructure : Hyperconverged infrastructure for storage and compute.
• Infrastructure as Code : Ansible, Terraform.
• Scripting Languages : PowerShell, Python.
• DevOps Pipelines : Comprehensive tools for continuous integration and delivery.

What you bring :

• Diploma or Degree in Computer Science or an equivalent combination of education and experience.
• Over 3 years of experience in IT infrastructure, network operations, cloud (IaaS, PaaS), security operations, AI, and automation.
• Possesses deep analytical and problem-solving skills, expertise in IT architecture, cloud infrastructure, scripting, and a strong understanding of IT operational processes and monitoring tools.
• Holds relevant industry certifications (Azure / AWS, Cisco, PCNSA, CISSP, F5, Palo Alto, Nutanix, VMware).
• Proficiency at managing relationships, Collaborative and a strong team player.
• Lifelong learner who sees opportunities in every challenge.
• Adaptable under pressure and pivot easily to change based on business needs.
• Committed to driving change and supporting business objectives.
30+ days ago