Senior Experience Designer – Strategy (100% Remote)

Job Description

Senior Experience Designer Strategy (Remote)

Our client in the insurance industry seeks a strategic, data-savvy professional to support global Experience Design (XD) initiatives.

Reporting to the Manager of Global XD Strategy, this role will help implement XD measurement frameworks and maturity assessments, contributing to the advancement of XD practices across Canada, the U.

S., and Asia. This position requires strong analytical abilities and exceptional communication skills to demonstrate XD's value through data-driven insights, collaborating closely with XD, business, and technology teams worldwide.

What is in it for you :

• Salaried : $64 per hour.
• Incorporated Business Rate : $75 per hour.
• 12-month contract with the potential for permanent employment.
• Full-time position : 37.50 hours per week.
• Work schedule from 8 am to 5 pm, with occasional evening meetings.
• Enjoy the flexibility of remote work.
• Join a passionate and inclusive team of professionals.

Responsibilities :

• Collaborate with XD leaders and practitioners across Canada, the U.S., and Asia to finalize and implement a global XD measurement framework.
• Drive the collection, analysis, and reporting of metrics across regional XD practices.
• Conduct XD maturity assessments, including interviews, surveys, and data analysis, to identify actionable insights.
• Develop and sustain relationships with key stakeholders across multiple regions to advance measurement practices.
• Evaluate and refine existing practices and identify opportunities for improvement in XD strategy and data-driven decision-making.
• Support Global XD Strategy initiatives as required, contributing to team advancements in XD literacy, design operations, and consistent XD methodologies.
• Remain updated on trends in digital UX and XD to ensure industry-leading service delivery.

What you will need to succeed :

• 3+ years of experience in experience design research or strategy, user experience, behavioral economics, cognitive or social psychology, or similar, with a relevant degree.
• Proven track record in managing multiple projects in a fast-paced environment.
• Strong verbal and written communication skills with the flexibility to adapt approaches for various stakeholders.
• Strategic and critical thinker with robust analytical skills.
• At least 3 years of experience measuring and reporting qualitative and quantitative metrics for UX, CX, or XD.
• Knowledge of current digital UX standards and trends.
• Experience with diverse teams in a collaborative environment; agency or consulting background is an asset.
• Proficiency in Excel, PowerPoint, and Miro, with experience in survey tools, CX analytics (e.g., Qualtrics), Adobe Analytics, or data visualization tools like Tableau as an asset.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.

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