Global Operations Director

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets.

Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable.

ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position : Global Operations Director

Location : Markham, ON, CAN

The Global Operations Director is responsible for overseeing and enhancing our manufacturing operations across all global sites.

This role is crucial in scaling operations, ensuring strategic alignment with corporate objectives, and driving significant growth initiatives including the establishment of new manufacturing sites.

The Global Operations Director will be responsible for elevating the operational standards, achieving cost efficiency, and expanding Amphenol HSIO's Global Market Presence.

RESPONSIBILITIES :

Operations Leadership

• Lead the planning and execution of new product introductions, ensuring a smooth transition to full-scale production while meeting cost targets and customer expectations.
• Direct and coordinate operations across plants globally
• Develop and implement consistent operational procedures and practices globally- including manufacturing processes, safety protocols and quality control measures.
• Oversee the distribution of resources (human, capital and materials)
• Advocate for and implement environmental, health, and safety (EHS) best practices across all sites to reduce workplace injuries and maximize environmental impact.
• Develop and oversee initiative aimed at promoting a culture of safety and environmental responsibility.
• Serve as the point of escalation for critical operational issues. Lead the response to crises such as supply chain disruptions, equipment failure, compliance issues, ensuring that impacts are minimized.

Capacity Management & Strategy

• Develop and execute a comprehensive 3-year operational plan for each business unit, aligning with the organization's long-term strategic objectives.
• Lead strategic initiatives- I.e. the expansion of existing facilities, the establishment of new sites, and capital investments.

Oversee project planning, budgeting and execution.

• Develop and execute an overall global multi-site capacity strategy that supports financial, technical and schedule objectives while supporting our customers' requirements.
• Forecast demand for resources (people, equipment, materials, facilities etc.) based on requirements and organizational objectives.
• Monitor global resource utilization and identify opportunities to optimize capacity.

Financial Accountability

Oversee the creation and management of budgets for all operations globally, ensuring that each site operates within budget.

Allocate resources effectively.

• Manage P&L statements for all global sites. Manage revenue and expenses to ensure profitability.
• Implement cost control measures (I.e. waste reduction, process optimization, supplier negotiation etc.) to reduce cost and enhance profitability.
• Identify financial risks (I.e. currency fluctuations, labour costs, supply chain disruptions etc.) and implement risk mitigation strategies.

KPI / Metric Management

• Develop, implement and monitor key performance indicators (KPIs) and metrics that track efficiency, productivity, quality and on-time delivery
• Foster a culture of punctuality and reliability across all operational sites, ensuring that all team members understand the importance of meeting timelines in all aspects of operations.
• Use data-driven insights to identify trends, address issues, and continuously improve processes to enhance on-time delivery rates.
• Regularly review KPI performance with plant managers and Ops leaders, setting clear expectations and providing support where needed to achieve targets
• Establish accountability measures and reward systems that recognize teams and individuals who consistently meet or exceed on-time performance metrics.

Reporting & Communication

• Implement a system for monitoring the performance of each site against set operational and financial targets.
• Collect, analyze and report on data related to productivity, efficiency, cost and quality.
• Prepare and deliver reports to leadership related to challenges, opportunities and recommendations for strategic decision making.

Cross-Functional and Cross Site Collaboration

• Work across functional teams such as engineering, product management, finance, product marketing quality and sales to ensure requirements are understood and solutions are developed effectively.
• Partner closely with Operations Leaders, Program Managers, and peer engineering teams to drive vision and deliver our customer needs, including performance, efficiency, scale, and functionality.
• Facilitate communication and collaboration across site to foster a culture of collaboration and to promote the sharing of best practices.

Quality & Compliance

• Develop and maintain quality standards aligned to international best practices and local requirements. Ensure standards are implemented consistently to maintain product integrity and customer satisfaction.
• Develop and oversee the implementation of quality control systems that monitor the output from every stage in the manufacturing process.
• Manage the process for acquiring and maintaining ISO certification. Ensure ongoing compliance with certification requirements.
• Ensure compliance with customer audits and global agency standards, including Responsible Business Alliance (RBA), across all locations.
• Implement regular training and audit to maintain high compliance levels.
• Implement a robust supplier quality management system to ensure all materials and components meet predefined quality standards.

This includes selection, audits and performance evaluations.

Champion customer service excellence by ensuring on-time delivery and responsiveness to customer needs across all operations

Stakeholder Management and Customer Support

• Maintain visibility of end customer adoption of next generation interconnect products, advise internal teams on how to support end customer goals.
• Develop and maintain communication channels to keep stakeholders informed about progress, changes and decisions.
• Gather feedback from stakeholders with respect to performance, outcomes and areas for improvement.

Team Leadership and Development

• Lead and inspire a team of operations directors and program managers at multiple global sites setting a vision for operational excellence and continuous improvement.
• Establish clear, measurable individual and team development goals aligned to organizational goals. Evaluate the performance of Operations leaders teams and provide continuous feedback.
• Champion continuous learning and development across all levels of the operations team.
• Foster a results-oriented environment by providing direct oversight and support to factory managers in achieving high performance targets
• Promote a culture of diversity and inclusion within the operations team. Ensure that hiring practices, team development and promotional opportunities are equitable.

QUALIFICATIONS :

• Minimum 15 years in manufacturing management with rich knowledge of electronic or mechanical parts, preferably within telecom or the industrial manufacturing industry.
• University degrees in Industrial, Mechanical or Electrical Engineering, Manufacturing Science or Engineering Management
• Proven track record of building manufacturing organizations
• Possesses knowledge of ISO 9001 & 1400 and common manufacturing improvement methodologies such as 5s, Six Sigma, Lean Manufacturing etc.
• Experience in improving operational effectiveness, and managing diverse groups
• Frequent Travel to Asia fluency in Mandarin an asset
• Experience in capacity management, supply-chain planning or similar.
• Strong interpersonal skills, ability to document requirements.
• Strong Analytics and data analysis skills
• Ability to prioritize and able to deal with ambiguity effectively while being a strong teammate.
• Ability to travel 40-50%

For additional company information please visit our website at https : / / www.amphenol-cs.com /