Key Responsibilities
- Program Execution & Delivery : Manage end-to-end program execution, ensuring all client projects are delivered on time, within scope, and aligned with quality standards.
- Proposal Management : Lead the proposal development process by coordinating requirements, reviewing and submitting proposals, and aligning with client needs.
- Client Relationship Management : Act as the primary point of contact for clients, building strong relationships, managing expectations, and ensuring high satisfaction throughout the program lifecycle.
- Staff Augmentation Management : Oversee staff augmentation, negotiate terms, and ensure consultants are placed and retained at client.
- Vendor and Freelancer Coordination : Oversee vendor relationships to align resources, manager freelancer / independent consultants, negotiate terms, and ensure that all program elements are effectively supported.
- Financial Management : Oversee billing and invoicing, track expenses, and ensure financial compliance and accuracy throughout each program.
- Team Leadership : Lead and mentor the operations team, facilitating collaboration and ensuring effective resource allocation and performance across programs.
Requirements
- Experience : Minimum of 7 years in program or project management, with a focus on client relations, budget management, and cross-functional coordination, preferably within IT consulting, software, or similar fields.
- Education : Bachelor’s degree in Business Administration, Project Management, or related field; PMP certification or an MBA is a plus.
- Skills :
- Proven leadership with experience managing complex programs and cross-functional teams.
- Exceptional organizational and multitasking abilities.
- Strong communication skills for managing client and vendor relationships.
- Advanced proficiency in Microsoft Office Suite and project management software (e.g., Smartsheets).
- Financial skills, including budget management, invoicing, and financial reporting.
- Preferred Qualifications
- Experience with scheduling and project management tools (e.g., Smartsheets).
- Ability to manage multiple programs in a fast-paced, high-growth environment.
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