Service Representative (18 month contract)
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.
Service Representative (18 month contract)
Location : Remote - Anywhere in Canada
Empire life is looking to hire a Service Representative to join our Retail Operations team!
Why pursue this opportunity
Our mission - make insurance, investments and benefits simple, fast and easy for our customers.
Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.
Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.
Diversity, equity, and inclusion - we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.
What you’ll be working on
Processing applications and service requests within established service standards
Providing prompt and accurate resolution to complex problems
Investigating and analyzing simple cases and completing necessary follow-up changes
Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources
What we’re looking for you to have
1+ years work experience in an office environment
Knowledge of word processing, spreadsheet, and database computer software
Ability to prioritize and balance multiple tasks and navigate multiple systems
High attention to detail / accuracy
Access to stable and secure internet for remote work
Bilingualism (English / French) would be an asset
Completion of a College Diploma would be an asset
If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes :
Competitive salaries with annual pay increases
Annual bonus program, which recognizes both strong company performance and individual contributions
Competitive uncapped commission for sales positions
A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
Flexible work arrangements and an annual allotment of personal health days.
Four weeks annual vacation from hire date
A defined contribution pension plan with generous employer matching
Top up programs for parental leave and compassionate leave
Employer-sponsored wellness and recognition programs
A cash employee referral program
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