The Opportunity :
ML6 has partnered with a leading healthcare organization in the search for a Senior Program Manager to join its team. In this role you will oversee the strategic launch and implementation of a brand-new loyalty program across hundreds of locations in Canada.
You will lead the full lifecycle of this subscription program, from pre-launch through post-implementation, ensuring that it delivers exceptional care and value to clients.
The ideal candidate will have experience launching large loyalty or subscription-based programs.
What You’ll Be Doing :
- Lead and own end-to-end program delivery, ensuring alignment with time, cost, and quality expectations.
- Develop and execute the comprehensive program plan from initial communication to post-launch support.
- Manage program dependencies, budgets, and financial forecasts, while building relationships with stakeholders.
- Proactively identify risks and implement mitigation strategies to ensure program success.
- Oversee cross-functional teams across global and Canadian stakeholders, making decisions on resource allocation and managing program scope.
- Establish governance processes and report to the Program Steering Team.
What You’ll Need to Be Successful :
- 8-10 years of senior-level experience in a multi-unit or matrixed organization.
- Proven track record managing complex, organizational-wide programs.
- Experience launching loyalty or subscription programs is a strong asset.
- Strong communication, collaboration, and conflict-resolution skills, with the ability to engage senior stakeholders.
- Expertise in planning, scheduling, risk management, and resource allocation.
- Pragmatic self-starter with the ability to manage a demanding program.
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