Dispatcher - Cross Border Transportation

We are a Canadian-based trucking company located in Pickering, Ontario. Our professional, industry leading team picks up and delivers freight 24 / 7 across Canada and the USA.

We believe that each employee contributes directly to the growth and success of the company and we are looking for a motivated and dedicated individual to join our team.

Reporting to the Director, you will be responsible, but not limited to, all activities involved in effectively covering all required trucks and shipments.

By relaying information, directing resources, and problem solving, you will work to ensure trucks are moving and customer freight is delivered in the most efficient manner possible, therefore contributing to operational success and driver retention.

PERKS :

• Benefits (health / dental / vision +++)
• Paid Vacation / Sick days
• Birthdays Off
• Employee Referral Bonus
• Company Events
• RRSP Program
• Free to use Onsite Gym
• Personal Trainer
• Workout Days off
• Diverse and inclusive work environment

RESPONSIBILITIES :

• Plan inbound / outbound shipments between Canada and USA
• Plan inbound / outbound brokered loads for key customer accounts.
• Negotiating rates with Customers and Carriers
• Allocate drivers and equipment efficiently to meet customer requirements, maximizing lane profitability and equipment use through planning, sourcing of acceptable loads and minimization of empty miles.
• Develop and implement appropriate plans for achieving cost efficiency, quality improvements, improved responsiveness and department objectives.
• Manage and resolve escalated issues.
• On-call as required, currently one night per week.
• Work with other Dispatchers to coordinate shipments.
• Provide exceptional customer service with a proactive approach.
• Follow all internal processes and consistently and accurately update TMS.
• Promote and support all company policies and initiatives to ensure the safety of our employees, customers, property, the environment and the public.

QUALIFICATIONS :

• 5+ years Dispatch experience in cross-border transportation
• Strong negotiation skills
• Strong interpersonal skills.
• Ability to effectively prioritize and manage multiple priorities.
• Excellent problem-solving and critical decision-making capabilities.
• TMW, Isaac, and HOS knowledge an asset.
• Proficient with Windows operating system.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job.

They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

We adhere to and act in accordance with all applicable legislation, including the Canada Labour Code, Occupational Health and Safety Act, the Ontario with Disabilities Act, and the Ontario Human Rights Code.

We are committed to workplace diversity and provide accommodations to applicants with disabilities throughout our hiring process.

We appreciate all applications, but please note only candidates deemed suitable will be contacted.