Reception Associate - Porsche Centre Richmond

The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

Porsche Centre Richmond is seeking a Full-Time Porsche Host (Reception Associate) to join our growing team.

If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us!

Porsche Centre Richmond offers :

• Opportunities for Career Advancement
• Comprehensive healthcare benefits package
• Discounted vehicle purchase program
• Associate perks program
• Fun & Inclusive Culture

ROLE & RESPONSIBILITIES :

• Greet prospective customers and determine the nature of their visit.
• Direct customers to the correct department or personnel, notify the appropriate Product / Service Advisor that a customer is waiting, or introduce the customers to the advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Perform clerical duties and accounting duties as assigned by Management.
• Manage the customer traffic control system.
• Receive and process payments.
• Assist with other administrative duties involving new & pre-owned inventory.
• Process sales documentation, and works effectively with the sales team to ensure timely completion of all tasks.
• Remit mail received at the reception desk promptly.
• Complete warranty books for all sold vehicles.
• Keep customer lounge area presentable and tidy, including stocking coffee area.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager / Supervisor.
• This position will be expected to perform other duties as assigned by management.
• Porsche Centre Richmond reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail-oriented.
• Demonstrated computer skills MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
30+ days ago