service advisor - auto repair

Les Pneus Carignan
Boucherville, QC, CA
$27,47 an hour
Permanent
Full-time
  • Work Term : Permanent
  • Work Language : French
  • Hours : 32 hours per week
  • Education : College / CEGEP
  • Experience : 1 year to less than 2 years
  • or equivalent experience

Work setting

Urban area

Tasks

  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Order office supplies and maintain inventory
  • Perform general office duties
  • Receive and log complaints
  • Receive credit and employment applications
  • Receive payments
  • Sell merchandise

Computer and technology knowledge

  • Database software
  • Enterprise resource planning (ERP) software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Security and safety

  • Criminal record check
  • Driver's validity licence check
  • Driving record check (abstract)

Transportation / travel information

Valid driver's licence

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure
  • Walking

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player

Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

Financial benefits

  • As per collective agreement
  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available
  • Team building opportunities
  • 9 days ago
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