Our valued customer is seeking a Senior MS Dynamics Architect to assess, design and make improvements to the organization's CRM
An initial 4-month contract, with possible extension. % remote.
Responsibilities :
- Assess our existing CRM build and make recommendations for improvements
- Provide strategic advise on CRM changes and help team with best practices
- Develop plans and vision of future state
- Work with business areas on CRM change requests and general support
- Review and update CRM documentation
- Assess Customer Portal development and make recommendations for improvement
- Review security and process for external users to access Customer Portal (future, not in place currently)
- Work with team on other automation opportunities (using M platform)
- Assess work effort for integration opportunities (i.e. Hubspot to CRM)
- Help to train and orient new staff on CRM and Customer Portal
Must Have Skills :
- 5+ years experience in Microsoft Dynamics Architecture
- Must hold a valid Government of Canada Reliability clearance
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