Our client, a large financial institution, is looking for a Bilingual Early Stage (ESOP) Dialer Agent (French / English) for a 6-month contract working remotely and head office is in Montreal.
As a Bilingual Early Stage (ESOP) Dialer Agent (French / English) your duties will include but not be limited to : :
Performing Inbound / Outbound collection calls to clients in regards to past due payments
Responding to inquiries regarding delinquent accounts and negotiating payment arrangements
Offering Hardship solutions to customers by completing risk assessments
Documenting all activity details in appropriate systems
Qualifications required for the Bilingual Early Stage (ESOP) Dialer Agent (French / English) :
Strong BILINGUAL communication and writing skills (French / English)
P2 years of previous call center or customer service experience
Basic understanding of Consumer Collections and relevant functional procedures
Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
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