Sr Quality Assurance Analyst - Salesforce

Company : Co-operators Group Limited

Department : Digital & Advisor Tech

Employment Type : Regular Full-Time

Work Model : Remote

Language : This role operates in English.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients, and our communities.

We are driving a transformation in the insurance industry, one that leverages our cooperative values and builds a digital enterprise that stands out in an increasingly crowded digital world.

Our Digital & Advisor Technology team uses the same state-of-the-art technology, development practices and processes as leaders in the market and helps you grow your career by supporting you with a culture that makes it easier to get things done.

The best part is that you will work with people that care passionately about you, our clients, our company and our higher social purpose.

Under direct supervision, the Sr Quality Assurance Analyst carries out established procedures to ensure programs / projects meet minimum company standards and end user requirements.

Under general direction, the Senior Quality Assurance Analyst carries out procedures to ensure that IT products and services meet minimum organization standards and end-user requirements.

The incumbent conducts thoroughly quality assurance tests software to ensure proper operation and freedom from defects. As the third level in the Quality Assurance job stream, the Senior Quality Assurance Analyst provides functional guidance to less experienced team members.

Technologies you have experience with :

• Experience in Salesforce Financial Service Cloud.
• Experience in Quality Assurance leadership experience to lead testing efforts of applications in Salesforce.
• Experience working with client facing digital portals built in Salesforce Communities.
• Experience with Functional and End to End testing with integration to multiple systems.

How you will create impact :

• Create test strategies for various projects.
• Plan system and user acceptance testing.
• Execute system and user acceptance testing according to plans.
• Coordinate and manage resolution of problems encountered in testing for medium-to- large size projects, working with developers and analysts.
• Create and maintain test case documentation, recording problems encountered during testing.
• Conducting walk-throughs of testing documentation for medium-to-large projects.
• Participate in verifications of implementations.
• Perform workflow analysis of testing procedures and recommend quality improvements.

How you will succeed :

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team :

• Degree or diploma in Information Technology or Computer Science, along with at least 5 years' relevant systems testing experience, or equivalent combination of education and experience.
• Understanding of insurance principles and practices.
• Certification as a Salesforce Administrator.

What you need to know :

• Rotational on-call schedule may be required, with shifts during evenings and weekends.
• Extended work hours, including weekends, may be required during peak periods.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.
9 days ago