Posting Details
- Posted : April 17, 2024
- Full-Time
Locations
Showing 1 location Abbotsford Arena
33800 King Rd
Abbotsford, BC V2S8H8, CAN
Abbotsford Arena
33800 King Rd
Abbotsford, BC V2S8H8, CAN
0 more locations less locations
Job Details
Description
Position : Director, Ticket Sales & Service
Department : Abbotsford Canucks & Abbotsford Centre
Reports to : Chief Operating Officer, Abbotsford Centre
SUMMARY
The Director, Ticket Sales & Service works closely with the COO on the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Other duties may be assigned as required)
Ticket Sales
- Coach, lead, and mentor the ticket sales staff towards hitting the department goals and team members’ individual development plans
- Execute product sales plan to include full season, partial season, group tickets and single game ticket sales
- Collaborate with relevant stakeholders to develop and implement technology tools (example CRM)
- Work closely with Abbotsford executives on initiatives that align to the strategic objectives of the organization
- Work closely with other sales personnel on supporting sales goals and retention plans
- Support overall department member and service and renewal strategies
- Serve as a committed and responsible member of the ticketing team, contributing to the strategic planning process
Membership Services
- Coach, lead, and mentor the membership team towards hitting the department goals and team members’ individual development plans
- Manage a select number of Membership accounts, as required
- Works closely with and supports the Team Lead of our membership team on overall delivery of our membership program
- Responsible for executing new member onboarding plan in conjunction with the Membership Sales team
- Work closely with other members of the membership team on the planning and execution of member events and value add service programs
- Work with the Business Intelligence team to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development
- Actively seek industry best practices and provide recommendations to COO
- Act as primary problem solver for miscellaneous member concerns brought forward by the Membership team
- Act as liaison between Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams on event day operational and service requirements
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Director, Ticket Sales & Service - Abbotsford Canucks
The Director, Ticket Sales & Service works closely with the COO on the development and implementation of departmental strategic plans and supporting tactical and operational plans for Membership, Flex, Partial and Group Sales, Membership Services and single game sales. Director, Ticket Sales & Servi...
Remote Customer Service and Sales Abbotsford, BC
Are you ready to join an exceptional company that offers comprehensive training, benefits, and flexible working hours all while working remotely from your home? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career.We are looking for...
Manager, Membership Services - Abbotsford Canucks
Working in close collaboration with the Ticket Sales and Service teams, the Manager, Membership Services provides overall management to our Membership Services team and ensures superior customer service is provided to our members. Acting as a liaison between Premium Service, Ticket Sales, Hospitalit...
Service and Sales Remote Abbotsford, BC
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career.We are looking for individuals who are eager to start their jou...
Work From Home Customer Service Sales - Abbotsford, BC
Sales or customer service experience is advantageous but not mandatory. Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service a...
Work From Home Customer Service Sales Abbotsford, BC
Sales or customer service experience is advantageous but not mandatory. We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing oustanding customer service and support to our c...
Customer Service Sales - Work From Home - Abbotsford, BC
Sales or customer service experience is advantageous but not mandatory. Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service a...
Work From Home / Customer Service Sales - Abbotsford, BC
Are you ready to join an exceptional company that offers comprehensive training, benefits, and flexible working hours all while working remotely from your home? Our ideal candidate embodies qualities such as adaptability, trainability, and a strong desire for a long-lasting career.We are looking for...
Executive Director Facilities
THE OPPORTUNITY EXECUTIVE DIRECTOR FACILITIES Reporting to the Secretary-Treasurer / CFO, the Executive Director Facilities (“ED”) leads the Facilities Department and is responsible for the development, maintenance, and oversight of facilities services in the District, encompassing strategic facilit...
Territory Sales Executive
As a Territory Sales Executive, you'll play a pivotal role in driving our growth strategy, fostering long-term partnerships with our most valued clients, and pursuing new sales opportunities within your territory. We will support your career growth with ongoing sales training, qualified leads, advan...