Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Customer Service Representative speaking French and English working remotely in Canada , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
This position is only open to residents of Canada.
What You’ll be Doing
Do you have a passion for helping others? Do you enjoy understanding the needs of the customer and providing them with new recommendations and solutions?
Are you results oriented? Whether it’s getting answers for customers quickly, consulting on products with compassion or upselling solutions for their issues with a smile, you’ll be the difference between their customer experience being just average to an exceptional one.
You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world.
As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Understand customers’ needs and provide alternative solutions including upselling products or services
What You Bring to the Role
- Ability to read, write, and speak French and English. In this role you will be interacting with global customers and coworkers whose primary language is French or English.
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Computer experience
- Must already reside in Canada
What You Can Expect
- All positions are permanently remote and full-time
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
Customer Service Part Time Computer Work from Home Job
Work from Home Administration - Computer Online Data Entry & Short Studies/Feedback - Part Time & Full Time Work - No Experience Needed, Training Provided. We are currently looking for individuals interested in participating in remote short studies and data entry/feedback for our company and...
Scotia iTRADE Investment Representative (English/French) - Ottawa/Montreal
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will be required to work closely with other groups from head office who operate primarily in English, they will report to...
Hiring Now - Work from Home - No Experience
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc. In-H...
Insurance Advisor, Home and Auto - Advice Centre (Bilingual)
Auto Insurance, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Group Problem Solving, Home Insurance, Insurance, Insurance Product Development, Insurance Products, Insurance Solutions, Property Insurance, Sales. You will contribute to individual and team sales goals by proacti...
Bilingual Affinity Call Center Representative
With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect. Securian Financial, we are a leading insurance pr...
Bilingual Customer Support Representative - LendCare
We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors. Canadian point...
Représentant de service à la clientèle/ Customer Experience Representative
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. You role model the Indigo Belie...
Customer Service - Transport
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...
AssociÉ(e) Au Service À La ClientÈle
Ils/elles ont aussi la charge de traiter les appels en magasin, ainsi que de répondre aux demandes des clients qui se présentent au comptoir du service à la clientèle en magasin. En partenariat avec Habitat pour l’humanité Canada afin de construire des maisons conformes aux principes de développemen...
Investment Specialist, BMO Investorline (Bilingual - French and English)
Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions. From in-depth training and coaching, to manager support and networ...