customer service supervisor - retail
- Work Term : Permanent
- Work Language : English
- Hours : 35 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : 7 months to less than 1 year
Tasks
- Authorize payments by cheque
- Order merchandise
- Establish work schedules
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Organize and maintain inventory
- Supervise and co-ordinate activities of workers
- Manage cash
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Client focus
- Organized
- Reliability
- Team player
Support for persons with disabilities
- Offers mentorship, coaching and / or networking opportunities for persons with disabilities
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
- Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
- Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
- Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
- Supports newcomers and / or refugees with foreign credential recognition
- Offers mentorship programs that pair newcomers and / or refugees with experienced employees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees
Support for youths
- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and / or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
- Offers mentorship, coaching and / or networking opportunities for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans
- Assists with immediate transition needs of Veterans (for example : relocation, housing, etc.)
- Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example : gradually increasing hours and responsibilities, etc.)
Support for Indigenous people
- Offers mentorship, coaching and / or networking opportunities for Indigenous workers
- Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
- Offers phased retirement options that allow mature workers to gradually reduce their workload (for example : flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Customer Service Supervisor
There’s more to any job than words on a page, but in this position you’ll lead and coordinate a dedicated team of Customer Service Professionals, ensuring top-quality service and a commitment to our lean, standardized processes. Coordinate and support the Edmonton Customer Service Professionals, ens...
Customer Service Supervisor
The CCS/Returns Co-ordinator works within the Customer Care Team, ensuring that claims for returned products are investigated and brought to a timely completion facilitating customer credit reimbursement with all required back up. Minimum 2 years’ experience in a Customer Service & Returns. Strong m...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Bilingual Custome...
Samsung Sales Supervisor - Southgate Centre - Full-time
Reporting to the Sales Manager, the Sales Supervisor works with a team of sales representatives to deliver an amazing level of customer service. As an OSL Samsung Sales Supervisor, you will support the Sales Manager and Assistant Manager in ensuring that your store delivers excellence in Customer Ex...
Sales Representative
We are seeking service-oriented individuals with strong communication skills to join our sales team. Exciting conventions and sales in. ...
Customer Support Associate
On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolving related to billing, hardware and software updates, product information, new service setup, and service features. Responding to calls from customers who h...
Customer Service Representative
We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion. The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class custom...
Fully Remote Customer Service Representative
Kickstart Your Career as a Customer Service Representative with AO Globe Life! Are you excited about starting a career where you can make a real difference? AO Globe Life is on the lookout for enthusiastic and dedicated Customer Service Representatives to join our vibrant team. Previous customer ser...
Aftermarket Sales Representative
An Aftermarket Sales Representative is responsible and accountable to ensure Aftermarket sales growth within their defined territory. Aftermarket Sales Representative. Candidates experienced in Account Management, Territory Sales Management or Outside Sales who have worked autonomously should apply....
Sales Representative - Home and Auto
Reporting to the Sales Leadership team, you’ll be responsible for identifying prospects’ needs, influencing decisions and selling insurance products. Create a trusting environment that fosters new sales opportunities and retention of existing business. A minimum of two years’ sales experie...