Bilingual Customer Service Representative - FRENCH/ENGLISH

Do you excel in customer service and love making a difference every day? Are you passionate about helping people with their moving needs while working for a company connected to government services?

If so, we’ve got an exciting opportunity for you!

We’re hiring Bilingual Contact Centre Agents to join our dynamic team in the heart of Ottawa, just west of downtown. In this role, you’ll provide exceptional customer service over the phone and via email, ensuring every interaction is a positive one.

Why you’ll love it here :

• Work in a modern, collaborative office space.
• Contribute to meaningful services that help people across Canada.
• Grow your career while making a real impact!

This is more than just a job it’s your chance to shine.

Target Start date : January 2025

Advantages

• $20.50 / hour
• Monday-Friday work week, weekends off!
• Hours of work between 8am-8pm
• Accessible by public transit (only paid parking available)
• Team oriented environment
• Great location by restaurants and café's
• Possibility of permanency
• Opportunity for growth and development

Responsibilities

• Receive calls, emails, chats and video calls
• First point of contact for clients in stressful situations
• Provide sound advice and suggestions based on policies
• Effectively handle customer inquiries and issues
• Take ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision

Qualifications

• Bilingual French and English is mandatory
• Some call center experience
• Familiar with CRM systems
• Strong phone and verbal communication skills
• Customer focused
• Ability to multitask, set priorities and manage time effectively
• Must be eligible to obtain a government security clearance (reliability)

Summary

Please apply to this exciting opportunity by choosing one of the following options :

1) Apply directly to this posting

2) Directly on www.randstad.ca

3) Send your resume to [email protected] and add subject : Bilingual Customer Service Representative, Ottawa

Only those selected for interviews will be contacted.

Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.