Application Support Analysts (2 roles)

Job Title : IT - Application Support Analyst - Senior

Start / End Dates : 6 / 14 / 2024 - 12 / 13 / 2024

Position Title : Application Support Analyst - Senior

Line of Business : Enterprise technology / / TechOps groups / / Big Data Platforms & Solutions / / infrastructure and app support.

Platform based support. Day to day, project activities and production support. We build and we support them.

Target Start Date : ASAP

Duration : 6 Month

Potential for this contract to be extended or converted to FTE? Extension very likely. Multiyear project.

Remote / Hybrid : Hybrid / / Monday - weekly. Moving into '24, adding an additional day second Friday of every month.

Office Location : Downtown Toronto

Work Schedule (hours per week, start time) : 37.50 / hr / / Day / / 8-4 / / 9-5

Potential for OT? Reviewed case by case basis, but there is potential.

Interview Process : there will be 3 people interviewing. The manager and their tech lead. 1 round of interviews. Done mostly through teams but potential for coming into office.

There is a preference for in person interviews if available.

job description :

• Providing technical expertise for small to medium complex projects and initiatives as they relate to the implementation and support of application and infrastructure technology for a multi-platform environment including : Enterprise Data Hub (EDH), Enterprise Data Gateway Environment (EDGE), and Customer Experience Data Platform (CxDP).
• Communicating electronically and in-person (when required) with application and infrastructure technology end-users experiencing difficulties to determine and document problems experienced.
• Evaluating service requests to ensure adherence to standards and processes, identifying inconsistencies, analyzing potential impacts, and taking appropriate actions.
• Escalating more complex issues and concerns, along with providing alternative recommendations for resolution to the next level.
• Identifying and resolving small to medium complex production problems for support of applications reported end-users.
• Providing advice and training to end-users in response to identified difficulties in the application and infrastructure technology.
• Coordinating and executing implementation plans for new small to medium complexity application and maintenance updates.
• Monitoring and analyzing supported services to identify opportunities for improvement and recommending solutions.
• Collecting, organizing, and maintaining the knowledge base for use by other technical support analysts and improvement of mean-time-to-resolution (MTTR).

Must have skills :

• Experience doing on Prem to cloud (Azure) migrations -Infrastructure experience -Unix Experience -Ability to manage high volumes and multitask efficiently -Experience with communicating / collaborating with stakeholders
• 5 to 7 years of relevant experience

Nice to have skills :

• Experience with Azure Databricks, Azure Data Factory -IT Education or certifications -Experience managing shared services -Service Now -Build and release experience -dev ops experience
• previous financial industry experience
30+ days ago