Job Description :
As a Customer Service and Marketing Coordinator, you will be the friendly face of our company. You will play a crucial role in ensuring our customers' satisfaction by taking their orders over the phone, in person, and online.
You will also have the opportunity to showcase your creativity by turning photographs into engaging marketing content.
Responsibilities :
- Take customer orders over the phone, in person, and online with professionalism and friendliness.
- Manage office administrative tasks to ensure smooth operations.
- Monitor and regularly update our website to ensure an optimal customer experience.
- Manage our social media platforms by creating compelling content and engaging with our online community.
- Design and distribute engaging newsletters to keep our customers informed of the latest news and offers.
Requirements :
- Bilingualism in French and English.
- High level of patience and a positive attitude, even in demanding situations.
- Passion for photography and the ability to turn images into creative marketing content.
- Advanced computer skills, including proficiency in image editing software and website management.
If you are a dynamic, creative, and customer-focused individual, we would love to meet you. Join our team and contribute to creating exceptional experiences for our customers!
Effective Communication : Ability to communicate clearly and concisely, both in written and verbal form, in both French and English.
Interpersonal Skills : Being friendly, patient, and able to treat customers with empathy and respect, even in challenging situations.
Problem-Solving : Ability to understand customer concerns and find appropriate solutions to meet their needs.
Time Management : Being organized and able to prioritize tasks to effectively address customer needs.
Technical Knowledge : Comfortable with using computer tools, word processing software, order management systems, etc.
Adaptability : Ability to adjust to changes in company policies, procedures, and products.
Teamwork : Ability to collaborate with other team members to provide consistent and high-quality customer service.
Positive Attitude : Maintaining a positive attitude, even in stressful situations, to provide a pleasant customer experience.
Handling Difficult Situations : Ability to handle unhappy customers or delicate situations with professionalism and calmness.
Creativity and Marketing Skills The ability to create visually appealing content and transform it into marketing material can be an asset.
Product or Service Knowledge : Having a deep understanding of the products or services offered by the company to better address customer questions and needs.
Follow-Up and Issue Resolution : Being able to track customer issues until they are completely resolved, ensuring the customer is satisfied with the proposed solution.
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