Customer Service Representative

Job Title : Customer Service Representative

We are seeking a Customer Service Representative based in our Milton office to join the Customer Service team. This is a contract position for a duration of 18 months.

This is a fully on-site role in our Milton, ON head office. Working hours for this role are 8 : 30am - 5pm or 9 : 30am to 6pm Monday through Friday.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team :

You will become part of the Customer Service Team reporting to Customer Service Manager. The team currently has 10 customer service representatives

What you will be doing :

Our Customer Service Representatives work within our Supply Chain organization and are on the frontline of our business.

Along with our exceptional sales team, no one knows our customers better than us. Each day brings on new challenges and opportunities, but a typical day may entail :

Processing a high volume of customer orders and inquiries in a timely, courteous, and professional manner

Recording, processing and responding to all customer requests and concerns

Running daily and weekly reports to track accurate execution of customer orders

Liaising with several members of supply chain to see each order from submission to delivery

And above all, take pride in relationship building to set our customers and ROCKWOOL up for continued success

What you bring :

You have a rock-solid customer service background!

1-3 years’ experience managing high volume of orders.

Prior SAP experience is a plus!

Excel is a plus.

Post secondary degree

Computer software - MS Office products

We know you’re smart because you’re thinking about joining us at ROCKWOOL, but we’ll be an even better fit for each other if multi-tasking, autonomy and time-management are high up on your skills list.

What we offer : Competitive salary

Competitive salary

Comprehensive benefits package including Health, Dental, Vision, Massage Therapy & more

Generous Paid Time Off (PTO) and Paid Holidays

Retirement Pension Matching Program

Work / Life Balance

Life and Disability Programs

Educational Assistance

Top up plans for maternity and paternity leave

Fitness Reimbursement

Employee Assistance Program (EAP)

Who we are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive.

We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities all focused on one common purpose to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water.

Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions :

Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement, allowing employees to find balance and bring their best selves to work.

ROCKWOOL believes in giving back to the communities where we operate. Our offices worldwide engage in philanthropic initiatives, community involvement, and sustainability efforts that contribute to improving society and the environment.

We encourage our employees to get involved and make a positive impact in the communities we serve.

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as The ROCKWOOL Way .

This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.