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Senior Live Operations Manager

Tencent
Montreal, Canada
$117.6K a year (estimated)
Full-time

Responsbilities / Responsabilités :

We are seeking a highly skilled and dynamic Live-Ops Manager to join our team for an exciting AAA multiplayer shooter game.

As the Live-Ops Manager, you will be responsible for developing and executing live operations strategies to drive player engagement, monetization, and long-term success of the game.

Your role will involve overseeing in-game events, promotions, and updates, as well as analyzing player data to optimize the game's performance and revenue.

  • Develop and implement live operations strategies to enhance player engagement, retention, and monetization for our AAA multiplayer shooter game.
  • Plan and execute in-game events, promotions, and content updates to provide a dynamic and engaging player experience.
  • Collaborate with game design, development, and marketing teams to align live operations strategies with the overall game vision and business goals.
  • Analyze player data and metrics to identify trends, player preferences, and opportunities for enhancing the game's performance and revenue generation.
  • Monitor player behavior and feedback to identify pain points, areas of improvement, and new content opportunities.
  • Manage and optimize in-game economies, virtual currency systems, and monetization mechanics to drive player spending and revenue growth.
  • Work closely with the player support team to address player inquiries, issues, and concerns related to live operations aspects.
  • Provide regular reports and analysis on live operations KPIs, player engagement, and revenue performance to key stakeholders.

Requirements / Exigences :

  • Bachelor's degree in Marketing, Business Administration, or a related field. Master's degree is a plus.
  • Proven experience in live operations management, game operations, or related roles within the gaming industry.
  • Strong understanding of multiplayer shooter games and the live operations aspects of game development and management.
  • Excellent analytical skills and the ability to leverage player data to drive decision-making and optimize live operations strategies.
  • Experience in planning and executing in-game events, promotions, and content updates to enhance player engagement and monetization.
  • Knowledge of in-game economies, virtual currency systems, and monetization mechanics.
  • Exceptional project management skills, with the ability to prioritize and manage multiple tasks and deadlines.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Passion for gaming and a deep understanding of player motivations, preferences, and behaviors.
  • Proficiency in using live operations tools, analytics platforms, and data visualization tools.
  • 30+ days ago
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