Field Services Specialist (4 Perm, 3 Acting)

No. : CUPE C-24-0214UTE

POSTED : November 12, 2024

DEADLINE : 4 : 30 p.m. November 20, 2024

Field Services Specialist

4 - Permanent Positions

3 Acting Positions

Information Technology Services

CUPE Local 4400 Unit C - Grade L (12 Month)

$36.63 $43.01 per hour

It is anticipated that the acting assignments will end on June 16, 2025,

August 31, 2025, and September 30, 2025)

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Reporting to the Supervisor, Field Services, under the direction of the Team Leader, the Field Services Specialist will :

• Provide technical support for devices such as wired and wireless networks infrastructure, smartphones, peripherals such as printers, LCD projector setups, interactive white boards, video streaming devices and other internet of things devices that connect to TDSB network;
• Identify and solve technical problems with computing and network equipment;
• Install, maintain, upgrade and support Windows, Mac, Chrome, iOS, and Android operating systems; and
• Assist other Field Services team members and clients with hardware and software instructional needs for administrative, teaching and learning needs.

Summary of Duties :

• Ø Provide technical support in identifying and solving problems with Windows, Mac, Chrome, iOS, and Android operating systems;
• Ø Provide technical support for devices such as wired and wireless network infrastructure, smartphones, peripherals such as printers, LCD projector setups, interactive white boards, video streaming devices and other internet of things devices that connect to TDSB network;
• Ø Assist other IT staff and clients with issues related to hardware, software, online platforms for administrative, teaching and learning needs;
• Ø Receive IT assistance requests from other Field Services team members and help provide technical resolution;
• Ø Support the implementation of technical projects, rollouts, site surveys and special events by assisting in the installation, upgrade, configuration and maintenance of hardware, operating systems, application software and other computing equipment within the TDSB;
• Ø May assist in the evaluation of RFP of devices, peripherals and software and help conduct its implementation;
• Ø Identify and report on new and upgraded IT tools for Field Services and aid in their implementation;
• Ø Train / Coach / Support other Field Service staff in technology environment changes and create documentation;
• Ø Plan / design / deliver to staff instructions on the use of Windows, Mac, Chrome, iOS, and Android operating systems changes and upgrades;
• Ø Remain current with the changing technologies, computing hardware and software technology relative to education's instructional and administrative operations;

Ø May be assigned to work in other functional areas of IT Services; and

Ø Other related duties as assigned.

Qualifications :

• Ø Three-year community college diploma in Computer Technology, Engineering, or related field, with one year directly related experience, or equivalent combination of education and experience;
• Ø Technology training, courses and certifications for TDSB vendor related products including Microsoft, Apple, Android and Chrome Operating Systems, Cisco, Meraki, ITIL and ITSM;
• Ø Understanding and knowledge of cloud-based platforms (e.g. Office 365, Google Workspace, Mobile Device Management, Service Now, PowerSchool-Student Information System);
• Ø Experience in diagnosing, troubleshooting, and resolving hardware problems with TDSB IT related vendor products including desktops, laptops, peripherals, mobile devices, tablets and Smartphones;
• Ø Familiarity with WAN / Wireless and / or telecommunications networks and use of diagnostic tools and software for TDSB network related tasks including : installation and troubleshooting of network gear including switches, hubs, wireless access points, and the commissioning of network drops and cabling;
• Ø Familiarity with the TDSB wireless network and the Wi-Fi survey process and tools;
• Ø Very good oral and written communication, interpersonal and organizational skills;
• Ø Strong analytical, reasoning and problem solving skills;

Ø Proven experience providing assistance to clients with a customer service focus; and

Ø Proven ability to work under pressure and consistently meeting deadlines.

Special Requirements :

Ø Provision of own vehicle for Board Business.

Ø Requires regular travel within the TDSB region

Ø Will be assigned to work across the TDSB;

Ø Must be available to work overtime on short notice to meet client needs.

Locations : 500 The East Mall (Wheelchair Accessible)

1 Civic Centre Court (Wheelchair Accessible)

Hours : 35 Hours per week

Work Year : 12 Months

Please note :

Applications must be submitted :

1. In résumé form with a covering letter as one single document to [email protected]

2. With competition # CUPE C-24-0214UTE in the subject line

3. Apply no later than 4 : 30 p.m. on November 20 , 2024

Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the hiring process.