Sales & Front of House Supervisor

Position : Full Time Sales & Front of House Supervisor, Chop Steakhouse and Bar, London

At Chop Steakhouse, our people are the heart and soul of our business, and we are seeking a talented, driven, and caring individual to join our Leadership Team as a Sales & Front of House Supervisor.

This role offers an exciting opportunity to develop leadership skills while working in a dynamic business environment. As part of this role, you will manage sales initiatives and events while actively overseeing and supporting the front of house team during shifts.

If you are passionate about leadership, event management, and providing exceptional guest experiences, we want to meet you!

The Sales & Front of House Supervisor will build strong, ongoing relationships with community organizations, contributing to event management and sales growth.

This individual will work closely with the Senior Marketing & Event Manager and the General Manager to drive business success through teamwork and strategic initiatives.

The ideal candidate will have an energetic, proactive approach and a passion for hospitality.

Key Responsibilities :

Event Sales & Management : Collaborate with the Senior Event & Marketing Manager to book, plan, and execute large parties and events.

Provide personalized guest accommodations to ensure successful events.

• Shift Leadership : Actively lead shifts, supporting the senior leadership team in achieving budgetary and operational goals.
• Guest Satisfaction : Ensure complete guest satisfaction and establish strong guest connections during each shift.
• Team Morale : Contribute to a positive team environment by motivating and supporting team members throughout the shift.
• Problem Solving : Address guest concerns, compliments, and ensure resolutions are aligned with company values.
• Marketing & Community Outreach : Represent Chop Steakhouse as a brand ambassador in marketing and social media efforts.

Create new ideas, manage online sentiment, and engage media representatives for community outreach.

• Administrative Oversight : Maintain the contact database, manage event bookings, and submit weekly sales and outreach tracking sheets.
• Business Reporting : Report areas of opportunity based on guest feedback and sales performance to the management team.

Qualifications :

• Minimum 1 year of experience in a similar role preferred.
• Event planning experience is an asset.
• Knowledge of sales, marketing, and public relations within the hospitality industry.
• Proficiency with Microsoft Office, Excel, OpenTable, and Tripleseat (preferred).
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Outgoing personality with a positive attitude and a sense of humor.
• Self-motivated, results-oriented, and eager to contribute to a collaborative team environment.
• Experience in the hospitality or restaurant industry is an asset.
• Flexibility to work varied hours, including evenings and weekends, based on business needs.

Schedule :

The Full Time Sales & Front of House Supervisor is expected to work a flexible schedule, which will typically include 5 shifts per week, across both day and evening shifts.

A normal work week may resemble the following :

• Weekdays : 3 to 4 shifts, a mix of day and evening shifts, to oversee regular operations and support sales initiatives.
• Weekends : 1 to 2 shifts (typically evenings), focused on peak business periods and events.

Please note that the schedule is subject to change based on business needs and event requirements, particularly during high-demand periods or special events.

Flexibility in availability is key to ensuring business and guest satisfaction.

Expected Start Date : October 2024

Job Type : Full time, permanent

Total Compensation : $21 / HR

plus commissions on incremental sales booked by the Sales and Front of House Supervisor

Benefits :

• Group Life Insurance, AD&D, and LTD
• EHC and Dental
• Humanacare : Employee Assistance Plan
• Two weeks paid vacation
• Paid Sick Leave Days (eligibility requirements)
• Manager Meals and Store discount

Successful candidates will be contacted for an interview.

WE DON’T JUST LOVE FOOD, WE LIVE IT

The culmination of more than seventeen years of experience serving our communities, Chop offers handcrafted cuisine, signature cocktails, and enlightened hospitality.

Enjoyed by guests at 17 locations across Canada.

Executive Chef Stephen Clark delivers culinary adventures crafted with curiosity, experimentation, and a commitment to the craft of dining.