Sr. BSA to support client facing technologies / digital engagement platforms for a large insurance client -
Duration : 12 months (possibility of extension)
Location : Remote (preferably within Ontario)
Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations.
They rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Consultant conducts needs analysis, writes requirements / user stories, collaborates with others, and supports the team to increase productivity and reduce costs.
Job Responsibilities :
- Understand the big picture to define business capabilities and go forward roadmap.
- Analyze and define user needs and translate them into requirements / epics / user stories / data mapping documents.
- Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organisation.
- Create and / or provide comments into internal and external communications and user documentation.
- Review and provide comments on business and technical documentation.
- Support business on the roll-out of what has been developed with a focus on end-to-end validation.
- Act in an advisory capacity as well as coach / mentor Business & Systems Analysts.
Must Have Skills :
- 10 years of experience as a Business Systems Analyst working with client facing technologies / digital engagement platforms.
- Experience with data & integration modelling.
- Experience with Application Programming Interface (API)
- Financial / Insurance industry exp
Nice To Have Skills :
- University degree in business or technology or equivalent experience.
- Experience in supporting customer facing operations
- Bilingual (French / English)
- Knowledge of and experience with Payout products
- Experienced in transformational system work, moving from legacy system to modern system.
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