Progression3 is in search of a Desktop Support Analyst in downtown Toronto.
Primary Responsibilities :
- Test and image desktops and laptops.
- Installing and configuring OS on client laptops and desktops.
- Migrating client data to new laptop.
- Managing and updating tickets via the client's ticketing database.
- Set up new configurations for computers including OS image deployment Install, configure and upgrade software applications including rollout project
- Troubleshoot and resolve software applications and OS related problems
- Track and route problems and requests tickets, and document resolutions Identify, prioritize, and escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standard including encryption, patching and backup
- Core Client Hardware : Lenovo Thinkpad laptops, Dell Optiplex desktops, MacBooks
- Software Environment : MacOS, Microsoft Windows 11 / 10 / 7 / XP / 2000 / XP OS, Microsoft Office 365 / 2003 / 2007 / 2013 / 2016, Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat, SAP, Exceed on Demand and EDA tools for Windows.
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