Client Experience Coordinator

thisis an onsite opportunity based in downtownToronto)

Ourclient is a boutique law firm working with clients in some of themost exciting industries. They specialize in law acrossIntellectual Property Corporate Law Franchising Law and Litigationin technology artificial intelligence software biotechnology andmore industries! They also work with companies big and small;

established and some of the hotteststartups!

• Handlingincoming leads which will constitute 70% of your role.
• Completingintakes with leads through phone email and inboundreferrals.
• Movingclients through the intake process including running conflictschecks andonboarding.
• Ensuringconflicts checks are completed for each new file as it is crucialfor the firms compliance andreputation.
• Fillingout necessary information within the CRM system to maintainaccuraterecords.
• Managingboth net new clients and existing clients with variousshareholders.
• Managingclient interactions including greeting visitors providinghospitality and managing mailruns.
• Demonstratinghigh attention to detail and organizational skills in managingclient dataeffectively.
• Activelyparticipating in crossfunctional collaboration to enhance clientexperiences and businessoutcomes.

Requirements

• 2years of previous coordinator or customer success experience.
• Previousexperience working in a B2B environment ispreferred.
• Experiencerelevant to client processes and providing exceptional clientexperiences.
• Highlevel of business acumen and professionalism in dealing withclients andstakeholders.
• Experiencewithin a legal environment is considered anasset.
• Abilityto adapt to and learn new applications quickly demonstrating strongtechnologysavvy.
• Provenability to challenge the norm and thrive in an innovativeenvironment.
• Comfortableworking independently and in ambiguoussituations.
• Enjoyswearing multiple hats and taking on variousresponsibilities.
• Possessesa gogetter attitude and enjoys taking ownership of tasks andprojects.
• Consistentlyexhibits a high attention to detail and maintains a high level oforganization in all tasks andresponsibilities.

Benefits

• Workingat a company that is not the standard they aim to challenge thestatus quo!
• Competitivecompensation and opportunity for performance and companybonus
• 3weeks vacation (and office closure during Decemberholidays)
• Attractivebenefitspackage!

2+ years of previous coordinator or customer success experience.Previous experience working in a B2B environment preferred.

Experience relevant to client processes and providing exceptionalclient experiences. High level of business acumen andprofessionalism in dealing with clients and stakeholders.

Experience within a legal environment is considered an asset.Ability to adapt to and learn new applications quickly,demonstrating strong technology savvy.

Proven ability to challengethe norm and thrive in an innovative environment. Comfortableworking independently and in ambiguous situations.

Enjoys wearingmultiple hats and taking on various responsibilities. Possesses ago-getter attitude and enjoys taking ownership of tasks andprojects.

Consistently exhibits a high attention to detail andmaintains a high level of organization in all tasks andresponsibilities.