Enterprise Process & Assurance Operations Analyst, Deloitte Global Technology

Job Type : Permanent

Work Model : Hybrid

Reference code : 127455

Primary Location : Toronto, ON

All Available Locations : Burlington, ON; Calgary, AB; Halifax, NS; Toronto, ON; Victoria, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge.

Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives.

We deliver strategic programs and services that unite our organization.

What will your typical day look like?

As a member of the Process Optimization team, the Operations Analyst will play a critical role in daily operations, ensuring Process Optimization leadership is equipped with accurate process metrics and initiative status to make informed decisions.

You will be expected to oversee the development and delivery of enhancement processes and provide thought leadership as required around process and SLA insights.

Outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role.

Key Responsibilities :

• Collaborate with leaders to support the ongoing review and identification of process optimization opportunities
• Help facilitate the process optimization teams intake process, prioritization activities, and communication with key stakeholders
• Analyze process metrics and provide actionable insights to leadership
• Partner with process owners and leaders to explore, align, and deliver refined processes that address areas of concern
• Collaborate with Process Optimization leaders to understand reporting requirements and ensure information / insights are delivered timely and accurately
• Develop and maintain process optimization roadmaps
• Leverage analytical tools such as Power BI, Excel and Tableau to perform advanced analytics to serve leadership and stakeholders
• Research / remain current with best practices industry-wide, to support innovation and process optimization

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world.

In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Required :

• Bachelor’s degree; majors in IT / CIS / Business preferred, with other majors considered
• At least 5 years of business process / project delivery experience, preferably in a global organization
• Proven track record using process analysis, and documentation
• Well-developed interpersonal, communication and presentation skills
• Excellent relationship management skills
• Advanced experience in MS Excel (including macros) and PowerPoint
• Adaptable, and well organized to respond to changing priorities,
• Ability to be proactive and work alone as well as part of a larger team (team player)
• Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
• The ability to synthesize and visualize complex data

Preferred :

• Certifications such as Six Sigma preferred, other certifications considered
• At least 7 years of business process / project delivery experience, preferably in a global organization
• Proven track record using visualization, and / or roadmap development
• Experience with enterprise project management tools like ServiceNow

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program.

Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels.

Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.

Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization.

Some representative examples include : $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people : Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here.

We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.