What you’ll do
- As a Department Sales Manager of Store Operations, you have a passion for sports and live an active lifestyle.
- The digital world is your wheelhouse and operational excellence is where you excel.
- Providing exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
- You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team.
- As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
- Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.
- Build and manage a daily game and sales plan for the department.
- Create development plans for full-time staff providing support and coaching to improve any performance gaps.
- Communicate skills proven through effective huddles / meetings / coaching sessions.
- Develop and maintain a positive work environment for staff.
What you bring
- Business Savvy you have a customer focused mindset and can plan, execute, and drive sales.
- Leaders you lead by example and have a passion for coaching, developing, and inspiring your team.
- Culture and brand ambassadors you love the work and take pride in our brand.
- If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
- Minimum of 2 years in a retail environment, preferably at a supervisory level.
- A proven track record of business growth and exceptional customer service skills.
- Demonstrated interest in or involvement in sports or the sporting goods industry an asset.
LI-MM2
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