Administrative Assistant | Full-time Permanent | London ON

POSITION TITLE : Administrative Assistant

PROGRAM : Physiotherapy Clinic London ON

REPORTS TO : Administrative Manager or Health Services Manager

LOCATION : London, Ontario

STATUS : Full Time

HOURS OF WORK : Monday to Friday - 7 : 30am-3 : 30pm or 8am-4pm

SUMMARY

Under the direction of the Health Services Manager and / or Administrative Manager in London, ON, the Administrative Assistant for the Physiotherapy Clinic is responsible for assisting clients and staff, photocopying documents, and answering client’s questions and inquires.

RESPONSIBILITIES

• Greets all clients and assists with signing in the attendance sheet;
• Booking client appointments, taking payments;
• Administration of rehab programs;
• Balancing end of day;
• Preparing bank deposits; taking them to the bank weekly to be deposited;
• Preparing Clinical Records;
• Initial client orientation and documentation collation;
• Assists clients in waiting area and helping with client flow;
• File set-ups, KPI Tracking sheet updated weekly; monthly invoicing mailed out
• Monitor MVA and WSIB rejections
• General office administration as required;
• Ensures standard of Janitorial services, facility cleanliness and manage maintenance of facility;
• Responds to various client, customer and staff needs;
• Answers and transfers telephone calls;
• Receives and distributes mail, uploading medicals;
• Distribute locks and parking passes to clients if needed;
• Work with third party payors including extended health companies and Blue Cross on a daily basis.
• Faxing Physiotherapist reports to Doctors.
• Coordinating daily activity, close client appointments in CRM / JANE, prepare and enter sign-in / out attendance sheets;
• Coordinating client files upon discharge;
• Scoring various questionnaires and entering information into CRM;
• Assisting in general cleanliness of the facility (tidying exam rooms and lobby, completing laundry, scheduling dish duty, stocking supplies, );
• Health and Safety / Office Coordinator Roles (if applicable)
• Keeping track of clinic inventory, preparing monthly orders
• Send contractors revenue reports daily
• Providing back up support for other administrative staff when needed.

QUALIFICATIONS 1.Minimum Qualifications :

• Minimum of two (2) years of administrative support in a similar or healthcare work environment, preferred.
• Experience working with a multi-cultural population.
• Meets deadlines.

2.Skills & Attributes :

RequiredProfessional manner and strong communication skills. Excellent customer service skillsAbility to work collaboratively with a team as well as independently.

Excellent attention to detail. Effective time management skills.Shows initiative; can work with little supervision.Excellent organizational skills.

• Desirable SkillsKnowledge of Jane Booking system
• Technical SkillsStrong proficiency with Microsoft Office, database systems and basic admin tasks, office equipment and software applications.

We thank all applicants however only those who are eligible to work in Canada with the above qualifications will be considered.