Retail Repair & Maintenance Coordinator

Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere.

Charitable giving is at the heart of our business, and we believe it's our responsibility to advocate for the environment, animals and people in need.

We're passionate about giving back to organizations locally and around the world through programs such as Charity Pot.

We are looking for a quality focused individual to join our North American Construction Team as a Retail Repair and Maintenance Coordinator.

As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and respond to your stakeholder needs.

Our Lush staff live with purpose , finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

Reporting to Construction Manager, your core RESPONSIBILITIES will include :

• Support all shops across North America with repair and maintenance needs
• Responsible for overall quality and level of service provided to shops
• Coordinate, manage, and communicate with service partners to effectively resolve

various maintenance issues and unforeseen problems that arise onsite

• Develop and maintain positive relationships with vendors, store staff and colleagues
• Establish best practices for shop maintenance procedures and onsite contractors and

hold service partners accountable

Oversee and engage preventative maintenance programs (HVAC, Pest Control,

Janitorial etc.)

Liaise with Lush Design / Design Support on feasibility of shop requests and facilitate the

implementation as required, including :

• Coordinate furniture builds / shop needs with Lush Woodshop as required
• Procuring & shipping materials to site
• Advise shops and service partners on progress and timing
• Schedule service with maintenance partners
• Receive, review and process work proposals and quotes
• After hours monitoring of emergency services and dispatch as required
• Provide support to the North American Construction team as required
• Sourcing and acquisition and maintenance of stock of plumbing fixtures and other

materials as required for new store builds and R&M purposes

Collect required documentation and support in decision making for insurance claims and

aid the insurance claims process

• Assist in cross-departmental projects and tasks
• Review and approve maintenance invoices
• Maintain and employ the R&M software program (NEST Facilitate)
• Identify opportunities for process and system improvements across the business

You bring the following QUALIFICATIONS :

Required :

• 1-2 years of related experience in Repair & Maintenance
• Outstanding problem solving and conflict resolution skillset
• Ability to multi-task and effectively manage multiple projects at a time
• Strong planning & organization skills
• Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes
• Proven software competency in MS Suite, Excel, Word, PowerPoint, Google Suite
• Ability to multitask and deal with competing priorities
• Strong analytical and problem solving skills
• Exceptional written and verbal communication skills
• Excellent time management skills with strong sense of urgency to ensure work initiatives are completed in a timely manner
• Proactive approach and initiative
• Self-motivated and results oriented with a focus on delivering high quality work
• Ability to travel domestically and internationally (must hold a valid passport). Occasional travel may be required within the US and Canada.

Preferred :

• Bachelor's Degree / Diploma in Construction or Project Management course
• Experience with Tango Project Management software
• Experience working with an R&M software program (NEST Facilitate)
• Project Coordination / Management experience within a retail Construction environment

Application Deadline : Friday, Sept 9th, 2022, 5pm PST

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.

We thank all interested applicants; however, only qualified candidates will be contacted.