Job Description Purpose : Collaborate with the Sales personnel team to achieve goals in alignment with the company KPI.
1) To be proactive to enhance customer experiences and service performance for assigned key accounts.
2) To be responsible as a service owner for the delegated key account contracts while ensuring coordination and communications' effectiveness with overseas account managers.
3) To be able to analyze service performance by leveraging visibility of the data available in the ONE internal system.
4) To engage with customers actively to improve service level and provide value-added customer experiences and feedbacks.
5) To assist with rate negotiation for freight enquiries and ensure a pro-active approach for timely changes in contractual terms and filling rates.
6) To be able to analyze customer behavior KPI and service KPI performances in preparing reports for regional HQ.
7) Any other task assigned from time to time.
Job level will commensurate with qualification level and relevant working experiences. Only shortlisted candidate will be notified.
Job Requirement 1) Candidate must possess at least a Diploma in Maritime Studies or Shipping-related disciplines.
2) Minimum 2 years of relevant working experience in similar field.
3) Applicant with Regional Sales support experience is preferred.
4) Proficient in G-Suite applications and MS Office skills such as Excel, Word, and PowerPoint applications.
5) Possess interpersonal skills with high level of integrity and professionalism.
6) Possess strong negotiation and analytical skills.
7) A team player who can work independently.
8) Self-motivated individual who is result-oriented and resilient.
Only shortlisted candidate will be notified.
9) Ability to work under pressure in a fast-paced environment.
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