Bilingual Customer Care Representative (Insurance Claims) We are seeking a dedicated and empathetic professional to join our client in the insurance industry.
This permanent role involves guiding clients through the claims compensation process and addressing their needs following automobile collisions.
The ideal candidate will have strong customer service experience and the ability to work under pressure, offering support to clients during challenging times.
What is in it for you :
- Annual salary of $, plus a performance bonus.
- Performance bonus : 5% target, up to a maximum of 10%, dependent on individual and company performance.
- Permanent and full-time role.
- Weekday schedule : 10 am to 6 pm.
- Office Presence : required 2 to 3 times a week.
- 4 weeks of annual vacation.
- Opportunity to participate in a retirement savings plan and pension plan.
- Access to an employee stock ownership plan.
- Various employee benefits.
- Employee recognition program.
- Personal expense account dedicated to well-being and volunteering opportunities.
- Opportunities for development and career progression, with dedicated support for ongoing training.
Responsibilities :
- Guide clients through the claims compensation process, investigate their automobile collision claims, and address their needs.
- Work in accordance with company practices and industry regulatory requirements; apply best practices and take responsibility for customer service and claims results.
- Work independently in a digital environment.
- Actively participate in training to keep knowledge up-to-date on best practices applicable to claims settlements.
- Participate in special projects and provide feedback to the company to support its customer service excellence initiatives.
What you will need to succeed :
- Possession of a college diploma and / or an AEC in damage insurance.
- A license is not required at the time of hiring; however, it must be obtained within 6 to 12 months of employment. The company will cover the cost of courses necessary to obtain the license.
- Experience in customer service (, call center, retail, restaurant, nursing).
- A high degree of customer focus is necessary, as the role involves dealing with individuals who have just experienced car accidents.
- Strong curiosity and willingness to find ways to continuously improve processes in order to deliver an exceptional customer experience.
- Ability to embody the company's culture and values and contribute positively to it.
- Bilingual in English and French (spoken and written).
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