Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.
When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.
It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
About the role
The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations.
He / she works as a technical leader and strategist while having the ability to be hands-on.
The Manager, Incident Management reports to the Director of Cyber Defense and manages a technical team of technical experts and consultants across multiple locations and time zones.
Location : Hybrid, Montreal (2020 Robert Bourassa), St-Hyacinthe (2450 Girouard), or Toronto (700 university)
Main responsibilities :
Provide 24 / 7 security monitoring support for all IT operations and infrastructure.
Collaborate with internal teams to interpret, understand and communicate real business risks as they relate to technology risks.
Implement new technologies by participating in the evaluation of tools, software and technology practices, and help implement controls to mitigate business risks.
Manage the response to cybersecurity incidents and ensure that a well-defined, documented and tested action plan is in place in the event of a security incident.
Maintain and update all security tools, technologies and processes.
Provide timely and effective communications to key internal stakeholders.
What you bring to the table :
General to advanced knowledge in the following areas : computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environment.
Bachelor's degree in Computer Technology, Information Security, an asset.
Minimum of 3 years' experience in team management.
A minimum of ten (10) years of relevant professional experience in information technology.
A minimum of three (3) years of experience in information security.
Knowledge of information security standards, regulations and legislation (NIST, COBIT5, ISO 27001), an asset.
Recognized certification in information security (CISSP, CISM or other), an asset.
Analytical mind, pragmatic approach to IT security issues and problems.
Strong leadership skills to facilitate collaboration within the team.
Strong partner in all areas, internally and externally, to provide a secure solution.
Ability to reduce stress in situations that are stressful to you and others.
Positive attitude, initiative with strong analytical and interpersonal skills to lead work groups, negotiate and build consensus.
Mentoring and coaching skills to develop the team within the company.
Strong analytical, problem solving and troubleshooting skills.
Ability to write and present material to communicate difficult concepts and gain consensus.
Ability to work in a dynamic environment with multiple objectives.
Highly motivated and self-directed, with attention to detail.
Ability to prioritize and execute tasks in a high pressure environment.
Ability to deal diplomatically and effectively at all levels of the organization.
Ability to challenge the status quo.
Customer focused approach.
Excellent written and oral communication skills.
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
No Canadian work experience required however must be eligible to work in Canada.
LI-Hybrid
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :
A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.
We’ll work with you to meet your needs.
including background checks, internal candidates, and eligibility to work in Canada.
Manager, IT Incident Management - Cyber Defense
The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations. The Manager, Incident Management reports to the Director of Cyber Defense and manages a technical team of technical experts and consul...
Cyber Defense Engineering Manager
Abnormal Security is a leading cyber security organization committed to maintaining the highest standards of cybersecurity. As a Cyber Defense Engineering Manager with AWS expertise, you will lead a team of security professionals responsible for protecting our organization's digital assets and c...
Cyber Security & IT Risk Management Analyst
Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security. VSS TRM is looking to hire a Cyber Security & IT Risk Management Analyst who has 5 ke...
IT Risk Management: Controls Test Manager, Deloitte Global Technology
In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Strong management, communication, technical and remote collaboration skills are a must with...
Senior Manager - IT Risk Management
This role has high impact and high visibility across the IT leadership team globally with the direct ability to influence security strategy, impact, and effectiveness. Oversee the development and maintenance of the security metrics used to aggregate all cybersecurity KPI and metric data used in risk...
Senior Manager, Incident Management (Bilingual) (GCS)
Additionally, you will support the design, implementation, and management of a full range of security policies, programs and resources across the globe with a focus toward continuous improvement and innovation to deliver a “Best in Class” global security program. Contributes to security related comm...
Manager, IT Project Management Office
Reporting to the Senior Manager, IT Project Management Office, the Manager, IT Project Management Office, (PMO) is responsible for leading the development and implementation of the City’s project management practices, policies and procedures within the Corporation, in order to ensure consistent resu...
Manager, Cyber Identity and Access Management
Deloitte's Cyber Security practice advises organizations across many industries on how to effectively reduce vulnerability, mitigate cyber risks and make informed decisions as they elevate their security postures to address an evolving and increasingly complex threat environment. Work with managemen...
IT Project Manager
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. Element capital project initiatives through the initiation, planning, development, and deployment phases of the SDLC. This role will partner with mem...
Manager, Cyber & Technology Risk Management, Information & Corporate Security
Advanced knowledge in IT, risk management, business resiliency, network management/architecture, vendor risk management, vulnerability management, information security, and data protection/management;. Ability to evaluate components of an institution’s IT/information security program and provide adv...