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Engineering - Applications Engineer-CA

Engineering - Applications Engineer-CA

TalentBurst, Inc.Oakville, ON
10 days ago
Job type
  • Full-time
Job description

Applications Engineer

Oakville, ON

Job Description :

The Digital Engineering Application Specialist will be responsible for the deployment and maintenance of the cloud-based platform, that provides advanced data and analytics to water treatment professionals, helping them make better business decisions, eliminate unplanned downtime, and lower operating costs

Key Responsibilities :

  • Provide expert remote technical support to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot data logging to ensure data connectivity & quality.
  • Support the lifecycle of digital services including account / user management, reporting, alarms, connectivity troubleshooting, and other maintenance activities.
  • Respond to service requests within specified SLAs.
  • Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency.

Minimum Qualifications :

  • Hold a Bachelor’s Degree in Chemical Engineering from an accredited university or college.
  • Possess excellent written & verbal communication skills.
  • Demonstrate problem-solving skills.
  • Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines and work in a fast-paced environment.
  • Show self-motivation, a willingness to learn, and the ability to work independently with minimal guidance.
  • Is able to work collaboratively and energetically with remote individuals and teams to support existing and new customers.
  • Good troubleshooting skills on device hardware and software.

    • Desired Qualifications :

  • Preferred Languages : French, English

    • 4+ years of IT networking knowledge and experience.

  • 4+ years of technical support experience.
  • Experience with AWS (Lambda, S3), Atlassian Tools (Jira), Microsoft SQL Server, and / or Oracle database.
  • Strong interpersonal and leadership skills; Consummate Team Player; Ability to work in a dynamic environment with a wide variety of teams and individuals in global locations.
  • Knowledge of water treatment processing technologies.
  • Technical subject matter expert of SaaS platform & hardware deployment and lifecycle.

    • Prior experience with a SaaS platform & hardware deployment and lifecycle. Familiarity with IIoT.

  • Experience in working in a customer support team.
  • Basic knowledge of data analytics.