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Senior Business Analyst

Senior Business Analyst

Compunnel Inc.Alberta, Canada
12 days ago
Job type
  • Full-time
Job description

Job Description

  • The selected candidate will provide the following deliverables / artifacts :
  • Perform business analysis activities to develop and maintain current and future state business architecture models, including requirements, business processes, business rules, and information models
  • Coordinate the implementation and ongoing enhancements of CRM (Microsoft Dynamics) software solution, including integration with ERP
  • Oversee data migration and integration initiatives using Microsoft SQL Server Integration Services, ensuring data integrity between legacy systems and CRM
  • Develop and execute transition plans for the migration of information, processes, and business rules from legacy systems to new solutions
  • Provide technical project coordination for the development, testing, and implementation of reporting and business intelligence assets, including dashboards and dynamic reports
  • Create acceptance criteria, test plans, and test cases to support the evaluation of solution enhancements and ensure alignment with organizational requirements
  • Coordinate the decommissioning of legacy applications and systems, managing all aspects of transition and operational readiness
  • Provide operational support for ticketing tools, including administration, reporting, and training, and ensure compliance with DevOps and change control policies
  • Manage release cycles for CRM and other application environments, ensuring effective scheduling, coordination, and deployment
  • Design and implement data migration / ETL processes for transitioning data from legacy systems to Microsoft Dynamics
  • Support the implementation of Digital Services project, ensuring alignment with business goals and stakeholder requirements

Additional Skills & Experience

  • Experience coordinating the decommissioning of business applications and systems, ensuring smooth transition and integration
  • Experience developing and implementing both business and technical transition plans for migrating business processes and information from one system to another
  • Experience in developing data migration / ETL processes for legacy data and other sources, ensuring proper integration and data integrity
  • Proven experience in providing tailored solutions to social housing organizations, particularly in managing housing systems and improving tenant services
  • Experience working with operation support ticketing tools, including administering, reporting, implementing, and training teams on their use
  • Expertise in creating and maintaining data models that support business and operational needs, ensuring data integrity and alignment with organizational goals
  • Experience writing technical application support documentation, including user manuals, system documentation, and operational guides
  • Diploma or Degree in a Business and / or Information Technology-related field
  • Successfully implemented 3 Microsoft Dynamics 365 systems with the customer engagement solutions.
  • OR Microsoft Dynamics 365 Certification; OR 2 Years of Experience working with Microsoft Dynamics 365 customer engagement solutions