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Supervisor Administrative Services Medical Imaging

Supervisor Administrative Services Medical Imaging

University Health NetworkToronto, Ontario, Canada
9 days ago
Salary
CA$31.64–CA$39.55 hourly
Job description

Union : NonUnion

Site :   Toronto General Hospital

Department : Joint Department of Medical Imaging

Work Model : OnSite

Reports to :   Manager Patient Access and Experience

Grade : N0 : 05

Hours : 37.5 hours per week

Salary : $31.64 $39.55 per hour

Shifts : Variable

Status : Permanent Full Time

Closing Date : February 7 2025

Position Summary

Join the Joint Department of Medical Imaging (JDMI) at UHN one of the largest academic medical imaging department in Canada! With 750000 exams annually we set the standard for clinical excellence. Our cuttingedge digital technology and dedicated team of 700 staff and 90 specialized radiologists prioritize patient care and exceptional image quality. Be part of our journey to shape the future of medical imaging through innovation groundbreaking research education and topnotch service. The JDMI is committed to ongoing education and quality assurance initiatives and is fully affiliated with the University of Toronto and the Michener Institute of Education.

Duties

  • Supervise and evaluate the daily operation of support staff within the Reception Medical Imaging Call Centre and Booking Services areas by ensuring that shift duties are outlined assigned and managed
  • Participate in daily operations and support service functions as needed
  • Allocate staff resources; monitors the workflow to ensure efficiency and consistency in keeping with departmental objectives
  • Support encourage and provide direction to clerical staff; ensures / maintains an organized and efficient work area
  • Maintain responsibility for staff cross training to ensure the efficient operation of all assigned areas
  • Liaises with Clinical Supervisors Site Manager Business Intelligence JDMI finance and IT for Decision Support to collaborate for information sharing and decision making
  • Collaborate with Managers and People & Culture in for people management responsibilities including : recruitment performance management up to and including discipline and termination
  • Conducts performance management responsibilities including : active monitoring and reporting of financial and statistical performance within area motivating staff to achieve objectives; conducting performance appraisals; providing ongoing coaching and feedback
  • Monitor vacation absenteeism overtime and leaves of absence; ensures work and vacation schedules are prepared in a timely manner; ensures timesheets are completed and submitted in a timely manner; etc.
  • Participates in the development and implementation of departmental standards of work policies operational initiatives and strategic initiatives
  • Participates in working groups and committee activities as required
  • Assists the Manager with planning activities the development of goals and objectives for support staff areas
  • Participates in Departmental Quality Management activities and patient experience initiatives
  • Supports staff to manage and escalate patient complaints and expedited urgent requests
  • Maintains responsibility for cost effective supply management and assists in the development of annual clerical bud

Qualifications :

  • Completion or grade XII or recognized equivalent
  • Completion of a recognized postsecondary office administration program at the diploma level
  • Three (3) years related experience in a health care setting
  • Experience working in a Microsoft Office software environment
  • Excellent problem recognition and problem solving skills
  • Excellent interpersonal and customer service skills
  • Excellent verbal and written skills
  • Effective time management and organizational skills with the ability to set priorities for self and others
  • Ability to work as a team player and team leader
  • Ability to work effectively under stress
  • Previous supervisory experience preferred
  • Medical Imaging experience preferred
  • Experience with scheduling software EPIC experience preferred
  • Experience in quality improvement and patient experience preferred

    • Additional Information :

    Why join UHN

    In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including : travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)

    • Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

    All applications must be submitted before the posting close date.

    UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

    Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

    UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

    We thank all applicants for their interest however only those selected for further consideration will be contacted.

    Remote Work : Employment Type :

    Fulltime

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    Vacancy : 1