Technical Support Specialist (help desk) - (FP)

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Valero Energy Inc.  a leader in the renewable fuels industry, is seeking  a Technical Support Specialist (help desk)  to join our dynamic team located in the heart of Montreal.

About the position  :

Reporting to the Director of IT Infrastructure and Logistics, the Technical Support Specialist is responsible for providing first-line technical support to users in Canada, with secondary support for the United States and the United Kingdom. You will play a key role in resolving technical issues and improving IT support systems.

Main responsibilities :

• Respond to calls, emails and other forms of communication from users regarding IT issues or support requests, primarily for Valero's Canadian office.
• Diagnose and resolve computer and software issues using the incident management system.
• Ensure an excellent level of customer service by handling each request in a courteous and professional manner.
• Redirect complex incidents to the appropriate technical teams.
• Monitor incident queues, following up with customers and support teams as necessary.
• Maintain and update a database of procedures and technical documentation.
• Participate in IT projects by contributing to testing, deployment and communications.
• Identify and report to the IT Manager any issues that may affect operations.

Qualifications :

Benefits :

To apply for this position, send your CV to [email protected]. Only people with the profile our customer is looking for will be contacted.

Valero Energy Inc. is governed by the Charter of the French Language.   However, knowledge of English is considered necessary to perform the duties of this position.   The incumbent of this position will be called upon to review documents and interact both orally and in writing with colleagues at the head office located in Texas or in other Canadian provinces, or with various stakeholders such as customers, suppliers and unilingual English-speaking business partners.

Valero Energy Inc. is an equal opportunity employer.   All persons meeting the selection criteria are encouraged to apply and will be considered without regard to legally protected status, including sexual orientation, gender identity, sex, minorities and persons with disabilities.