PARTS ASSISTANT

The main responsibility of the parts assistant is to advise customers on their parts purchases.MAIN TASKS AND RESPONSIBILITIES : Provide respectful service to clients, offering options that will meet their needs and assist them in their decisionsHandle incoming phone calls and emails, providing callers with the information they needPromote parts on specialOrder parts based on available inventoryEnsure that the parts received are in accordance with the orderMaintain all repair orders, invoices, insurance estimates and special-order parts in orderWork closely with the service departmentKeep up to date on new and updated productsAssist in receiving merchandise as neededOrganize orders for shipping, delivery or daily pick-upEnsures return to suppliers or storage of unrecovered items no longer in demandAny other related dutiesSKILLS AND PROFILE NEEDED : Strong customer service orientationConscientious and respectfulExcellent stress management skillsStrong priority management skillsTeamwork and communication skillsHonesty, integrity, courtesy and autonomyBilingualism